Administrative Regulations Analyst 3 (Two Compliance Consultants)

State of Washington; Olympia (WA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Washington State Liquor and Cannabis Board is seeking Administrative Regulations Analyst 3 to educate and guide licensees in liquor, cannabis, tobacco, and vapor regulations. The roles involve outreach, conducting inspections, and promoting voluntary compliance through education.

Positions are based in Spokane, Federal Way, or Mount Vernon, with responsibilities including developing educational materials, reviewing compliance, and coordinating with Licensing and Enforcement teams to ensure

Qualifications

• Ability to write clearly and succinctly.
• Strong verbal communication skills for groups and individuals.
• Ability to read, understand, and interpret policies and procedures.

Responsibilities

• Educate licensees and stakeholders about laws and regulations.
• Respond to inquiries concerning cannabis laws, regulations, and licensing.
• Develop interventions and corrective actions to achieve compliance.
• Assist in education plan development and outreach strategies.
• Participate in comprehensive inspections to ensure licensee compliance.
• Document field findings and communicate results to stakeholders.

Skills

Written communication

Oral communication

Policy interpretation

Education

Experience in business/public admin

Job description

WSLCB Vision

Safe communities for Washington State

Mission

Promote public safety, public health, and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco, and vapor laws.

This position is currently eligible to telework. This position is required to work in the office at least 2 days a week. This may change based on business needs.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.

Your opportunity at a glance

The WSLCB Enforcement and Education Division is announcing an exciting opportunity for Administrative Regulations Analyst 3 (Two Compliance Consultants) positions located in: Spokane, WA, Federal Way, WA or Mount Vernon, WA. Representing the Washington State Liquor and Cannabis Board (WSLCB); the Administrative Regulations Analyst 3's provide technical assistance and education in support of the state’s licensed liquor, cannabis, tobacco, and vapor licensees in operating their businesses in compliance through education and outreach before greater corrective action becomes necessary and may issue verbal warnings and Notices to correct (NTC), when appropriate.

As an Administrative Regulations Analyst 3, these positions act independently to plan, prioritize, develop, and implement education and community outreach activities that help and support the liquor, tobacco, vapor, and cannabis industries. These positions, in conjunction with their supervisor’s input, sets and accomplishes educational priorities. Incumbents resolve complex problems and have latitude to determine methods and procedures to complete their work. Duties may include complex activities such as planning and/or facilitating workshops attended by industry members, assisting in the development of educational/outreach materials for the industries regulated by the Board, reviewing monthly and annual tax reports for in-state licensees, tobacco tax requirements for tobacco licensees, and assisting in developing policies and procedures.

These positions also work collaboratively with other internal stakeholders such as Licensing Division and Enforcement and Education Division commissioned staff team members to ensure consistency of messaging and the interpretation of rules and laws that influence the industries.

Their work is geared toward detecting violations of laws and rules and preventing violations through education in a fair, objective, and consistent manner.

Benefits

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)


• Paid Vacation, Leave, and Holidays


• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)


• Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)


• Training and career development programs (including online courses and LinkedIn Learning)


• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)


• Employee Assistance Program - confidential program created to promote the health, safety and well-being of public service employees.


• Generous wellness program (we offer reimbursements for certain fitness related activities)


• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)


• Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.


• Free parking

Duties

• Educates and engages licensees, the public, and other stakeholders in addressing issues related to our mission by providing licensee support and education. This includes consultation visits, licensee education, and employee training. Responsible for delivering informal and formal training pertaining to applicable RCWs and WACs to cannabis licensees, managers, and employees.




• Responds to verbal and written inquiries concerning cannabis laws, regulations, and licensing.




• Develops intervention strategies designed to achieve immediate correction and long-term compliance including recommendations to effect corrective action and to monitor progress. This position delivers clear, concise, accurate, and factual summaries of the results of inspections both orally and in writing.




• Assists in the development and implementation of an education plan and community outreach strategies including the preparation of the educational/outreach materials.




• Participates in comprehensive compliance inspections to ensure that licensees, premises, records, advertising, labeling, and devices are within approved minimum guidelines and licensees are in compliance with Laws and Regulations necessary to ensure the integrity of the industries.




• Conducts announced and unannounced premises checks to ensure compliance with laws and rules.




• Conducts follow up visits, if appropriate, to ensure that the identified conditions have been satisfactorily abated. Records findings and notes in the agency records management system.




• Documents the field visit with a written report including any recommendations or agreements made with copies secured in the agency records management system and provided to the licensee.




• Work includes assisting the commissioned team members with analyzing and responding to complaints on licensed locations. The incumbent may support commissioned officers by helping review a licensee’s documents, including financial records, during the course of a financial investigation. Completes initial contact following the receipt of a nonspecific complaint or a first complaint of a non-public health or safety nature against a licensed premise. Provides education to the licensee, manager and/or employee pertaining to the allegations.




• Organizes and conducts scheduled inspections of licensed establishments, to check for compliance with state laws and provides technical assistance as necessary. Provides input on education policies, procedures, and regulations.




• As a result of assisting with an investigation, positions in this class write reports of findings, create exhibits for hearings, and assist in presenting cases to a board, commission, or administrative law judge when necessary.




• Schedules and conducts final inspections in a timely manner. Communicates final inspection status and pre-licensure issues with Licensing staff. Conducts follow-up final inspections when necessary. Records findings and notes in the agency records management system.

Required Qualifications

Five (5) years of combined relevant professional experience and education in business administration, public administration, criminal justice, police science, or a closely related field, including experience working with a regulated industry providing education and guidance to industry members on rules and laws with the goal of achieving voluntary compliance.

OR

One (1) year of experience as an LCB Enforcement Officer.

Required Abilities

• Ability to write clearly and succinctly.


• Ability to orally communicate effectively on a one-on-one basis and in a group setting.


• Able to successfully read, understand, and interpret policies and procedures.


• This position requires a valid unrestricted Washington State driver’s license – corrective lenses excluded.

Preferred Qualifications

• Understanding of the WSLCB scope of regulatory authority and jurisdiction.


• Able to communicate effectively and collaboratively with stakeholders with inherently diverse interests.


• Demonstrated ability to develop and make effective oral presentations for small groups.


• Demonstrated ability to coordinate workshops and/or training.


• One or more years’ experience in consulting and/or interviewing to collect data and/or obtain statements.


• Demonstrated ability to deal effectively with conflict arising from regulatory inspections while maintaining positive customer service.


• Experience participating in administrative hearings, such as testifying.

Required Equity Competencies

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Accountability

Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight, develop innovative solutions to a variety of issues. Make timely decisions, although faced with limited data or resources. Accept own role when expectations are not met and respond quickly to resolve issues with others.

Build and Maintain Relationships

Earn the trust, respect, and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and uses diverse perspectives to meet the agency’s mission and goals.

Effective Communications, General

Convey clear, timely, persuasive messages that positively influence the thoughts and actions of others. Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (“plain talk”). Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without interrupting; and asks questions to clarify and verify information.

Effective Communications, and Writing Skills

Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correcting errors in grammar, punctuation, and spelling. Independently compose written responses to emails and letters from customers answering questions, providing information, and/or explaining decisions made regarding eligibility for services or compliance with rules. Extract and compile data to prepare narrative, statistical or other reports for review, analysis, documentation, etc. (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, patient, or student information)

LEAN

Have the ability to work in a continuous process improvement environment continually seeking ways to eliminate waste and improve quality.

Serving Customers

Build and maintain internal and external customer satisfaction with the products and services offered by the WSLCB, and develop innovative ideas that provide solutions to our customers’ challenges.

Safety

Understand and follow agency safety policies and other standards established to maintain a safe work environment. Carefully organize your personal workspace to minimize the likelihood of accidents. Report all injuries, accidents, or hazards to your supervisor immediately.

Influencing for Voluntary Compliance

Effectively persuade others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy.

Judgment

Display balanced thinking that combines analysis, wisdom, experience, and perspective. Produce decisions that withstand “the test of time.”

Stress Tolerance

Effectively handle highly stressful or adverse situations, making good decisions, working calmly and accurately, and helping to calm others.

Tact & Diplomacy

Respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.

Workload Management

Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.

At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the board and no employee of the board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email [e-mail] or call [phone]. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.