Management Analyst 4

Olympic College; Bremerton (WA); On-site; USD 71,000 - 96,000; Full time

Job summary

Olympic College in Bremerton, WA is seeking a Management Analyst 4 who will oversee communications systems and process improvements within the Financial Aid Department. You will lead cross-department collaborations, analyze workflows, and ensure timely, accurate information reaches students applying for financial aid.

This role focuses on data analysis, reporting, training staff on systems like ctcLink, Ocelot, SharePoint, and SignalVine, and advancing accessibility and equity in financial aid

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal relations, customer service, and organizational skills.
• Ability to analyze data and present findings clearly using graphs, tables, and summaries.
• Excellent verbal and written communication skills.
• Proficiency with standard office software (word processing, spreadsheets, email).
• Ability to work with individuals from diverse backgrounds.

Responsibilities

• Facilitate automation and improved processes in the financial aid department to serve students efficiently and in compliance with policies.
• Collaborate with Financial Aid and Welcome Center to map processes in ctcLink and related systems, identify inefficiencies, and propose improvements.
• Analyze business and technology needs to enhance financial aid services or practices.
• Create process documentation for ctcLink and provide ongoing staff training to ensure data integrity.
• Prepare reports on financial status of programs (Work-Study, scholarships) for leadership and SBCTC.
• Research and advise the Director of Financial Aid on cross-department issues and impacts of policy changes.
• Monitor changes in operations policies and collaborate with SBCTC peers to optimize systems.
• Lead training sessions to ensure staff can provide accurate and equitable guidance to students.
• Use data analytics to evaluate program success and drive improvements.

Skills

Interpersonal skills

Data analysis

Verbal & written communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

ctcLink

Ocelot

SharePoint

SignalVine

Job description

Management Analyst 4

Department: Student Services

Reports To: Director of Financial Aid

Salary range: $71,136 - 95,676* Annually

This position will remain open for a minimum of seven (7) days. The College reserves the right to close the recruitment at any time after the minimum posting period once a sufficient applicant pool has been established. All classified positions will start their salary at Step A.

This position functions under general direction and reports to the Financial Aid Director, serving as a management analyst responsible for managing communication systems and systems processes and strategies within the Financial Aid Department. The role involves developing and facilitating cross-departmental collaborations, communication systems, and process and systems efficiencies to ensure students are well-informed and able to access financial aid resources. Focus areas include system process analysis, recommendations, development, data management, and streamlining workflows. The Management Analyst 4 also oversees the improvement and management of key communication systems and platforms to ensure students receive accurate and timely information. This position assists in ensuring diverse, equitable, and inclusive access to financial aid resources across the institution.

Essential Functions

• Facilitate the automation and improved business processes of the financial aid department to more efficiently serve students and comply with federal, state, and institutional policies and regulations.
• Collaborate with the Financial Aid Department and Welcome Center to understand how staff use ctcLink and other software systems, map out those processes, find problems or inefficiencies, understand how different systems and tasks depend on each other, and recommend ways to improve operations.
• Analyze current business, management and technology needs to facilitate changes in financial aid services or practices.
• Create process documentation for ctcLink (student information system) to improve usage and consistency in financial aid procedures. Provide ongoing support and training for staff on ctcLink processes, ensuring data integrity and smooth operations.
• Prepare reports on the financial status of key programs, including Work-Study and scholarship funds for college leadership and SBCTC, and ensure compliance with institutional, state, and federal regulations.
• Research, analyze, evaluate and make recommendations to the Director of Financial Aid regarding issues which cross departmental lines.
• Monitors proposed or pending changes in business operations policies and procedures, potential impacts on business functions (and students) and recommended appropriate responses to assist in the implementation of those changes.
• Collaborate with peers at other colleges in the SBCTC system to troubleshoot and optimize financial aid systems.
• Lead training sessions for appropriate personnel to ensure they are fully informed of financial aid processes and equipped to provide accurate and equitable guidance to students.
• Use data analytics to evaluate program success and incorporate feedback to enhance participation and improve processes.
• Conduct regular audits of key platforms (Ocelot, SharePoint, SignalVine, and the Financial Aid website) to ensure accurate, current information for students and staff. Address issues promptly and update content as needed.
• Conduct data analysis and integrate feedback to expand and enhance financial aid programs, improving accessibility, outreach strategies, and resource efficiency to address emerging student needs.
• Develop streamlined workflows to prioritize emergency financial aid requests, ensuring that students facing urgent needs receive support as efficiently as possible.

Minimum Qualifications

• High school diploma or equivalent
• Demonstrate excellent interpersonal relations, customer service, and organizational skills
• Ability to analyze data and present findings clearly using various formats, such as graphs, tables, and written summaries.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate proficiency in standard office practices, procedures, and desktop applications, including word processing, spreadsheets, and email management tools.
• Work effectively with individuals representing a wide range of diverse cultural and socioeconomic backgrounds.

Preferred Qualifications

• Proven project management skills with experience in communications, public relations, and program coordination, preferably in higher education or nonprofit settings.
• Ability to coordinate and manage multiple projects simultaneously while meeting deadlines and workload demands.
• Demonstrated success collaborating with administration, faculty, staff, diverse populations, and assigned committees.
• Experience managing communication systems (e.g., Ocelot, SharePoint, SignalVine) and student information systems (e.g., ctcLink) to improve access and efficiency.

Additional Information

Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered.

This is a full-time classified position scheduled to work 40 hours a week, with a salary range of $71,136- $95,676 *annually. All classified positions will start their salary at Step A. After completing your six-month probation, you will receive a two-step salary increase. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Association (WPEA) Union. Classified positions qualify for the following benefits: Medical/vision, dental, long-term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, Department of Retirement Systems Plan 2 or Plan 3, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, Aflac, 11 paid holidays, leave – vacation/sick/personal holiday/personal leave, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center, reduced rate and priority consideration on-site child care on a space available.

For more information regarding benefits, please visit our website here.

Conditions of Employment

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. In addition to the background check, candidates will be required to complete the Sexual Misconduct Disclosure Form as required WB HB 2327.

The employee must reside in Washington State and within a reasonable distance of the campus to respond to workplace reporting requirements at the time of hiring. Frequent travel to Olympic College campuses or other sites may occur.

EEO Statement

Olympic College values equity and is an Equal Opportunity Employer and Educator. Olympic College provides equal opportunity in education and employment and does not discriminate based on race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment, including but not limited to unwelcome sexual conduct. Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Erin Pohl, Title VII and Title IX, building 5, room 528A, 360-475-7303. Olympic College is a smoke-free/drug-free environment.

Olympic College Human Resources 1600 Chester Ave Bldg. 5 – 5th Floor Bremerton, WA 98337