Managed Services Tier 2 Engineer

TierFive Solutions Group; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health insurance

HSA/FSA

Other insurance

Retirement benefits

Tuition reimbursement

Gym memberships

Flexible work schedules

Hardware and Software reimbursement

Job summary

TierFive Solutions Group in Columbus, OH is seeking a passionate Managed Services Tier 2 Engineer to provide second-level support for end users, handle escalated incidents and service requests, and analyze customer environments for improvements.

You will work in a culture that values collaboration, professional growth, and a strong commitment to client success, with opportunities to implement VMware, Azure, and cloud-based solutions while maintaining thorough documentation.

Qualifications

• 3+ years of recent computer, server, and network troubleshooting experience.
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of computer and server hardware
• Advanced knowledge of Active Directory, Exchange, domain services, GPO, and related server apps
• Experience with OS migrations (e.g., Windows 7 to Windows 10) and related challenges
• Experience with Windows PowerShell scripting and deployment
• Strong Office 365 client-side support with tenant administration a plus
• Familiarity with network troubleshooting and design
• Experience with Remote Monitoring and Management (RMM) tools, patching, and asset management
• Familiarity with hosted cloud solutions and IaaS
• Strong documentation skills
• Experience with ITSM tools and service desk concepts
• Previous experience in a managed services environment preferred
• Experience with data center backup solutions (Azure Site Recovery, Carbonite, AppAssure, etc.) desired

Responsibilities

• Provide second tier support to end users by handling escalated incidents and service requests
• Handle additional project work as assigned by management
• Analyze existing systems and make proactive recommendations for improvements to customer environments and application landscapes
• May assist in implementing and supporting systems, GPO, VMware, Azure and other cloud technologies, and networking configurations

Skills

Second-tier support

Windows administration

Office 365 support

PowerShell

VMware/Azure

Networking basics

ITSM tooling

Documentation

Tools

RMM Tools

Active Directory

Exchange

PowerShell

Job description

Are you a passionate Managed Services Tier 2 Engineer who has experience providing second level support to end users, handling escalated incidents and service requests,analyzing existing systems, recommending improvements to customer environments/applications,and implementing/supporting systems and cloud technologies?Do you want to be part of a great culture that includes collaboration, professional growth, and lots of fun? If your answer is “yes!”, we’d love to hear from you.

Requirements

• Provide second tier support to end users by handling escalated incidents and service requests
• Responsible for handling additional project work as assigned by management
• Analyze existing systems and make proactive recommendations for improvements to customer environments and application landscapes
• May assist in implementing and supporting systems, GPO, VMware, Azure and other cloud technologies, and networking configurations

Qualifications

• 3+ years of recent computer, server, and network troubleshooting experience
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of computer and server hardware
• Advanced knowledge of server-based technologies and services such as Active Directory, Exchange, domain services, group policy objects, and other server applications
• Experience with operating system migrations (Windows 7 to Windows 10 as an example) and the associated challenges involved
• Experience with creating Windows PowerShell scripts and deployment
• Strong experience with Office 365 client-side support with tenant administration being a plus
• Familiarity with network troubleshooting and design
• Experience with Remote Management and Monitoring (RMM) tools, patching, and asset management
• Familiarity with hosted cloud solutions and Infrastructure as a Service (IaaS)
• Strong system and maintenance documentation skills
• Experience with ITSM tools and procedures and other service desk concepts
• Previous experience in a managed services environment preferred
• Experience with data center backup solutions (Azure Site Recovery, Carbonite, AppAssure, etc.)desired
• Competitive Compensation Packages
• Employee Subsidized Medical Premiums
• Dental and Vision Coverage
• Paid Time Off
• 401K + Company Contribution
• Hardware and Software Reimbursement
• Paid Training
• Tuition Reimbursement
• Wellness Program and much more!

At TierFive, we win when you win. We win because of the people we hire and surround ourselves with — and the people we are fortunate to call clients. When we focus on being more interested than interesting, we build trust. When we build trust, our clients succeed. When our clients succeed, we succeed. Technology empowers our clients to do some truly amazing things. And helping them bring their projects to life, well — it energizes us. It’s what gets us out of bed each morning. We come to work knowing we’re part of building sensational technology that matters.This passion is what drives us to succeed. It’s what we’re here to do.

For more information on TierFive, please visit our website at www.tierfive.com .* Whenever possible, we hire everyone on full time.

Job Type: Full-time

• United States (Required)

Benefits offered:

• Paid time off
• Parental leave
• Health insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts
• Education assistance or tuition reimbursement
• Gym memberships or discounts
• Workplace perks such as food/coffee and flexible work schedules