Managed Services Tier 2 Engineer

Tierfiveimaging; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical premiums

Dental coverage

Vision coverage

401K match

Paid time off

Tuition assistance

Job summary

Tierfiveimaging is seeking an IT Support Specialist to deliver second-tier end-user support, handle escalated incidents, and assist with project work across on-premises and cloud environments.

You will analyze systems, propose improvements, configure Windows servers, AD, Exchange, and Office 365, and work with VMware, Azure, and RMM tools in a managed services setting.

Strong documentation habits and collaboration with management are essential to success in this role.

Qualifications

• 3+ years of experience in computer, server, and network troubleshooting.
• Proficiency in Microsoft desktop and server operating systems.
• Strong knowledge of server-based technologies and services (Active Directory, Exchange, domain services, GPO).
• Experience with Windows OS migrations (e.g., Windows 7 to Windows 10).
• Ability to write Windows PowerShell scripts and deployments.
• Experience with Office 365 client-side support and tenant administration is a plus.
• Familiarity with network troubleshooting and design.
• Experience with RMM tools, patching, and asset management.
• Familiarity with hosted cloud solutions and IaaS.
• Strong system and maintenance documentation skills.
• Experience with ITSM tools and service desk concepts.
• Previous MSP experience preferred.
• Experience with data center backup solutions.

Responsibilities

• Provide second tier support to end users by handling escalated incidents and service requests.
• Handle additional project work as assigned by management.
• Analyze existing systems and recommend improvements to customer environments and application landscapes.
• Assist in implementing and supporting systems, GPO, VMware, Azure and other cloud technologies, and networking configurations.

Skills

Troubleshooting

PowerShell scripting

Office 365

Active Directory

VMware

Azure

ITSM tools

Network troubleshooting

Documentation

Remote management

Tools

VMware

Azure

Exchange Server

GPO

RMM tools

Job description

Responsibilities

• Provide second tier support to end users by handling escalated incidents and service requests.
• Responsible for handling additional project work as assigned by management.
• Analyze existing systems and make proactive recommendations for improvements to customer environments and application landscapes.
• May assist in implementing and supporting systems, GPO, VMware, Azure and other cloud technologies, and networking configurations.

Qualifications

• 3+ years of recent computer, server, and network troubleshooting experience.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of computer and server hardware.
• Advanced knowledge of server-based technologies and services such as Active Directory, Exchange, domain services, group policy objects, and other server applications.
• Experience with operating system migrations (Windows 7 to Windows 10 as an example) and the associated challenges involved.
• Experience with creating Windows PowerShell scripts and deployment.
• Strong experience with Office 365 client-side support; tenant administration being a plus.
• Familiarity with network troubleshooting and design.
• Experience with Remote Management and Monitoring (RMM) tools, patching, and asset management.
• Familiarity with hosted cloud solutions and Infrastructure as a Service (IaaS).
• Strong system and maintenance documentation skills.
• Experience with ITSM tools and procedures and other service desk concepts.
• Previous experience in a managed services environment preferred.
• Experience with data center backup solutions (Azure Site Recovery, Carbonite, AppAssure, etc.) desired.

Benefits

• Competitive Compensation Packages.
• Employee Subsidized Medical Premiums.
• Dental and Vision Coverage.
• Paid Time Off.
• 401K with company contribution.
• Hardware and Software Reimbursement.
• Paid Training.
• Tuition Reimbursement.
• Wellness Program and much more.
• Parental leave.
• Health insurance.
• Healthcare spending or reimbursement accounts such as HSAs or FSAs.
• Other types of insurance.
• Retirement benefits or accounts.
• Education assistance or tuition reimbursement.
• Gym memberships or discounts.
• Workplace perks such as food/coffee and flexible work schedules.

Job Type: Full-time

Location: United States (required)