Managed Services Project Lead

Mass Digital Health; Boston (MA); Hybrid; USD 105,000 - 179,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Commuter support

Employee resource groups

Flexible work arrangements

Dog-friendly offices

Job summary

athenahealth is seeking a Project Lead to manage complex client engagements in a fast-paced, hybrid US setting. You will coordinate internal and external resources to deliver high-quality revenue cycle outcomes.

The role emphasizes data-driven decisions, risk mitigation, and cross-functional collaboration. You will analyze performance data, drive process improvements, and guide teams on practical AI use in day-to-day operations, while maintaining clear communication with clients and senior

Qualifications

• 5+ years of experience managing multiple projects with planning, execution, and stakeholder communication.
• 5+ years with end-to-end athenaOne revenue cycle workflows including patient access, billing, and collections.
• 3+ years analyzing operational data and translating insights into measurable improvements.
• 3+ years in a client-facing role with accountability for outcomes and satisfaction.
• Experience working with stakeholders in a business environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead multiple client engagements, ensuring successful delivery and alignment with client expectations.
• Manage third-party or vendor resources, monitoring attendance, productivity, quality, and SLAs.
• Analyze client performance across revenue cycle metrics and implement improvement plans.
• Identify and manage risks, issues, and escalations with timely resolution and clear communication.
• Communicate regularly with clients, vendors, and internal stakeholders with status updates and insights.
• Facilitate project meetings and reviews to align on priorities and performance.
• Present business reviews to client leadership, including trends, risks, and recommendations.
• Use data and reporting tools to evaluate operational performance and support decisions.
• Integrate AI-enabled tools into workflows to analyze performance data and guide team use.

Skills

Project leadership

Client engagement management

Vendor management

Data analysis

AI workflow integration

Stakeholder communication

Tools

AthenaOne Revenue Cycle

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

Lead complex client engagements that drive measurable performance outcomes in a fast-paced healthcare services environment. This role is responsible for managing multiple projects, coordinating internal and external resources, and ensuring high-quality delivery across revenue cycle operations. The Project Lead uses data insights and structured processes to improve outcomes, mitigate risks, and optimize performance. This is a hybrid role based in the United States. This role reports to the Senior Manager, Managed Services.

About the Team:

The Advisory Services team supports healthcare organizations in improving operational and financial performance across the revenue cycle. The team partners closely with clients, internal stakeholders, and external vendors to deliver scalable, outcome-focused services. Using data analytics, operational expertise, and structured workflows, the team identifies performance gaps and drives continuous improvement. Tools and systems include revenue cycle platforms, reporting dashboards, and workflow management solutions.

Essential Job Responsibilities:

• Lead multiple client engagements, ensuring successful delivery, achievement of project goals, and alignment with client expectations
• Manage third-party or vendor resources, including monitoring attendance, productivity, quality, and service level performance
• Analyze client performance across key revenue cycle metrics (e.g., accounts receivable, denial rates, charge lag, collections) and implement improvement plans as needed
• Identify and manage risks, issues, and escalations, ensuring timely resolution and clear communication
• Communicate regularly with clients, vendors, and internal stakeholders, providing status updates and actionable insights
• Facilitate project meetings and operational reviews to align on priorities and performance expectations
• Present business reviews and performance updates to client leadership, including trends, risks, and recommendations
• Use data and reporting tools to evaluate operational performance and support decision-making
• Integrate AI-enabled tools into workflows to analyze performance data, identify trends, and improve efficiency; guide team members on practical AI use in day-to-day operations

Additional Job Responsibilities:

• Support development of standard operating procedures and workflow documentation
• Contribute to training materials and onboarding resources for team members or partners
• Assist in refining operational processes and identifying opportunities for efficiency
• Collaborate with cross-functional teams to address client needs and improve service delivery
• Participate in internal initiatives to enhance tools, reporting, or service models
• Share insights and best practices with peers to support team development

Expected Education & Experience:

• 5+ years of experience managing multiple projects, including planning, execution, and stakeholder communication
• 5+ years of experience with end-to-end athenaOne revenue cycle workflows, including patient access, billing, and collections
• 3+ years of experience analyzing operational data and translating insights into measurable improvements
• 3+ years of experience in a client-facing role with accountability for outcomes and satisfaction
• Experience working with stakeholders in a business environment
• Strong written and verbal communication skills
• Ability to present information clearly to a range of audiences, including senior leaders
• Experience managing third-party vendors or external resources preferred
• Familiarity with healthcare billing processes, coding standards, and terminology preferred
• Experience with revenue cycle platforms and workflow tools preferred

Expected Compensation

$105,000 - $179,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces and some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity