Engineering Manager, Patient Payment - athenaCollector

athenahealth; Boston (MA); Hybrid; USD 143,000 - 243,000; Full time

Benefits offered by this job

Hybrid work model (Boston)

Competitive Total Rewards

Job summary

athenahealth is seeking a seasoned engineering leader in Boston to guide two software teams focused on patient payment workflows. You will shape product delivery, team growth, and technical execution in a collaborative environment. Hybrid work in Boston combines in-office collaboration with remote work flexibility.

The role emphasizes partnering across functions, delivering business outcomes, and leveraging modern frameworks and cloud technologies to improve reliability and user experience.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years in engineering leadership with delivery responsibility.
• 5+ years in product design and development; payment processing experience is a plus.

Responsibilities

• Lead two software engineering teams delivering payment-related features and platform improvements.
• Collaborate with product management, design, QA, and stakeholders to define priorities and deliver outcomes.
• Guide technical decisions across OO languages, databases, and modern frameworks in monolith and cloud environments.
• Drive development to improve customer experience, reliability, and engineering efficiency.
• Manage multiple priorities, ensuring timely delivery and alignment with business goals.
• Coach and develop team members with feedback, goals, and growth opportunities.
• Foster a healthy team environment and cross-functional collaboration.
• Communicate status, manage dependencies, and support coordinated delivery.
• Apply AI tools and AI-assisted workflows to boost productivity and problem solving.

Skills

Engineering leadership

Product design & development

Payment processing

Object-oriented programming

Relational databases

JavaScript frameworks

Cloud-based applications

Education

Bachelor’s degree or equivalent

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role Summary

Lead two product-focused engineering teams that build reliable, scalable solutions for athenahealth customers on patient payment workflows. This hybrid role is based in Boston, MA and offers the opportunity to shape product delivery, team growth, and technical execution in a collaborative environment. The position is designed for someone with experience managing engineering teams, balancing priorities, and partnering across functions to deliver business outcomes.

Team Summary

athenaCollector is a critical part of the athenaOne platform, helping medical provider organizations manage revenue cycle operations with accuracy and efficiency. The product supports essential workflows across claims, billing, payment processing, and improve financial performance. By automating and streamlining revenue cycle activities specially payment processing at this case, athenaCollector plays an important role in helping healthcare organizations focus more time and attention on patient care.

Essential Job Responsibilities

• Lead two software engineering teams responsible for delivering payment related product features, platform enhancements, and technical improvements.
• Collaborate with product management, design, quality engineering, and other stakeholders to define priorities and deliver outcomes.
• Guide technical decision-making across object-oriented programming languages, relational databases, and modern frameworks in monolith and cloud environments.
• Drive product development and design efforts that improve customer experience, system reliability, and engineering efficiency.
• Manage execution across multiple priorities, ensuring timely delivery while maintaining quality and alignment with business goals.
• Develop team members through coaching, feedback, goal setting, and individualized growth opportunities.
• Build a healthy team environment by understanding team needs, removing obstacles, and enabling individuals to contribute fully.
• Partner with cross-functional stakeholders to communicate status, manage dependencies, and support coordinated delivery.
• Evaluate engineering processes and recommend improvements that strengthen planning, delivery, and operational performance.
• Apply AI tools and AI-assisted workflows to improve engineering productivity, support faster problem solving, and help the team identify practical ways AI can strengthen day-to-day work.

Additional Job Responsibilities

• Contribute to hiring, onboarding, and team scaling efforts as needed.
• Support incident response, root cause analysis, and follow-up improvements when product issues arise.
• Participate in technical reviews and planning discussions to help shape implementation approaches.
• Help refine team practices for estimation, prioritization, and sprint execution.
• Encourage knowledge sharing across the team through documentation, reviews, and collaboration.
• Support broader engineering initiatives and organizational goals as assigned.
• Provide input on roadmap planning and technical tradeoffs.
• Assist in creating a culture of accountability, learning, and continuous improvement.

Expected Education & Experience

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience an engineering leadership role with responsibility for delivery, team development, and execution.
• 5+ years of core experience in product design and development.
• Experience in payment processing or complex real time systems is an advantage.
• Experience with modern object-oriented programming languages.
• Experience working with relational databases.
• Experience with modern JavaScript frameworks and related technologies.
• Experience with enterprise monolith applications as well as Cloud based enterprise applications.
• Demonstrated success developing employees professionally and supporting growth opportunities.
• Demonstrated ability to balance priorities and deliver results in a fast-paced environment.
• Experience leading teams and working effectively with cross-functional stakeholders.

Expected Compensation

$143,000 - $243,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About Athenahealth

Our vision:

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What We Can Do For You

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity