Managed Services Operations Administrator- Reading PA

Watchkeep; Reading (Berks County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

WatchKeep in Reading, PA, is seeking an experienced operations professional to own the quote-to-cash workflow from approved quote to completed invoice. You’ll collaborate across Sales, Engineering, Customer Success, Finance, and Service to keep processes accurate and moving.

The role focuses on organizing procurement, agreements, renewals, and handoffs, identifying improvements, and preventing bottlenecks. If you thrive on details, multi‑team communication, and turning chaos into streamlined

Qualifications

• 3+ years of experience in operations, sales operations, project coordination, procurement, billing, or a similar role.
• Strong organizational and communication skills.
• Experience with Microsoft Office (Excel required).

Responsibilities

• Manage the quote-to-cash process from order to billing readiness.
• Coordinate procurement, agreements, renewals, and operational handoffs.
• Keep business systems accurate and organized.
• Identify process improvements that make the business more efficient.
• Be the trusted person who keeps work moving and prevents problems before they happen.

Skills

Organizational skills

Communication skills

Multitasking

Process improvement

Tools

Excel

ConnectWise

Salesforce

Job description

Job Details: Level: Experienced, Position Type: Full Time, Education Level: Not Specified, Travel Percentage: Negligible, Job Shift: Day, Job Category: Admin - Clerical, Build the engine that keeps our business running.

If you're the person who catches the details others miss, thrives on organization, and loves turning chaos into streamlined processes, this role is for you.

At WatchKeep, you'll own the operational workflow that moves customer projects from approved quote to completed invoice. You'll work across Sales, Engineering, Customer Success, Finance, and Service to ensure everything is accurate, on time, and moving forward.

What You'll Do

• Manage the quote-to-cash process from order to billing readiness
• Coordinate procurement, agreements, renewals, and operational handoffs
• Keep business systems accurate and organized
• Identify process improvements that make the business more efficient
• Be the trusted person who keeps work moving and prevents problems before they happen

You're a Great Fit If You...

• Love organization, process, and getting the details right
• Enjoy solving problems and improving workflows
• Can juggle multiple priorities without dropping the ball
• Communicate well with different teams
• Take ownership and follow through

Qualifications:

• 3+ years of experience in operations, sales operations, project coordination, procurement, billing, or a similar role
• Strong organizational and communication skills
• Experience with Microsoft Office (Excel required)
• ConnectWise, Salesforce, or managed services experience is a plus