Managed Services Engineer - Mobile Access Management

RXinsider LTD.; Waltham, Northern (MA, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Imprivata in Waltham, MA is hiring a Hybrid Managed Services Engineer to join our team. The role centers on supporting the implementation and ongoing administration of Mobile Access Management solutions in cloud-hosted and customer on-premises environments, with a focus on maximizing adoption, security, and operational efficiency.

The engineer leads technical planning and customer guidance, provides governance for complex engagements, and may offer on-call support outside standard business hours

Responsibilities

• The engineer provides ongoing project planning, communications, consultative guidance, and support for customer requests, including occasional on-call support outside regular business hours.

Job description

Description Ready to join a team thats all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—its a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on whats possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. Were committed to building an inclusive workplace where everyone feels valued and supported. If youre looking for a place to match your passion with purpose1—and where every day you can make an impact1—youll find it her
We are seeking a Managed Services Engineer to join our team for this hybrid opportunity based out of our Waltham, MA office. Job Summary The Mobile Access Management Managed Services Engineer is responsible for supporting implementation and leading the ongoing administration and optimization of Imprivata Mobile Access Management solutions in cloud-hosted and customer on-premises environments. The role performs technical and workflow analysis, implementation planning, hands-on configuration, and proactive customer guidance through technical changes to maximize adoption, security, operational efficiency, and customer value. The engineer provides ongoing project planning, communications, consultative guidance, and support for customer requests, including occasional on-call support outside regular business hours. The engineer serves as the voice of the customer, advocating for customer needs, feedback, and priorities across internal teams to improve service delivery and product outcomes. This position provides technical leadership and subject-matter expertise, supports team training and new service offerings, and leads complex strategic customer engagements. Duties And Responsibilities