Managed Services Consultant - Commercial Vault (Remote)

Veeva; Philadelphia (Philadelphia County); Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Company holidays

Retirement programs

Charitable giving

Job summary

Veeva Systems is a mission-driven SaaS company in the life sciences space offering a remote, full-time Managed Services Consultant role. The team supports Vault PromoMats & Vault Medical and provides ongoing professional services to live customers with no location requirement.

Ideal candidates have 3+ years configuring content management software, strong consulting or customer service experience, and a Bachelor’s degree or equivalent. Travel may occur for internal events.

Qualifications

• 3+ years configuring, supporting or implementing content management software.
• Customer service or consulting experience.
• Bachelor’s degree or equivalent relevant experience.
• Project management experience.
• Understanding of life sciences content management principles.
• Understanding of life sciences compliance requirements.
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs.

Responsibilities

• Provide post-go-live consulting and administrative support for multiple clients.
• Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.
• Bulk import/export/updates of content and data
• Recommendations on application features, use, and best practices
• Maintenance of production and sandbox environments
• Creation of reports and dashboards
• 3+ years experience in content management software or related services delivery

Skills

Content management software

Customer service

Consulting

Project management

Life sciences content management

Life sciences compliance

Communication skills

Education

Bachelor’s degree or equivalent relevant experience

Tools

Veeva Vault

OpenText

Documentum/EMC

Liquent

Next Docs

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Commercial Services team who provides ongoing professional services for customers live with Veeva’s commercial and medical content management solutions (Vault PromoMats & Vault Medical).

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

• Provide post-go-live consulting and administrative support for multiple clients
• Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.
• Bulk import/export/updates of content and data
• Recommendations on application features, use, and best practices
• Maintenance of production and sandbox environments
• Creation of reports and dashboards
• 3+ years experience configuring/supporting/implementing content management software or related services delivery
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience managing clients requests and setting expectations
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience
• Project management experience
• Understanding of life sciences content management principles, types, and taxonomies
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote #LI-Associate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].