Managed Services Consultant - Align

Veeva Systems, Inc.; Boston (MA); Hybrid; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Company paid holidays

Retirement plan

Charitable giving

Job summary

Veeva Systems, Inc. is seeking a Managed Services Consultant for the Align team. This remote, full‑time role provides ongoing administration and consulting support for multiple Veeva Align clients, serving as a subject matter expert with a blend of product knowledge and customer success focus.

You will work remotely with clients to support territory alignments, roster management, data quality, and reporting, while learning and applying best practices across engagements.

Qualifications

• Bachelor's degree or equivalent required.
• Ability to work remotely and independently for multiple clients.
• Hands-on data management and process analysis; proficient with Excel, Access or SQL.
• Excellent verbal and written communication; fluent in English.
• Legally authorized to work in the United States; visa sponsorship not provided.

Responsibilities

• Provide ongoing consulting and expert administrative support for multiple Veeva Align clients.
• Lead quarterly territory alignment and targeting execution, including impact analysis, configuration, communication, and change management.
• Maintain roster data and assignments for CRM and downstream systems.
• Maintain large datasets related to territory alignment and roster management; ensure data quality.
• Consult on best practices and tailor solutions for each client’s Veeva Align requirements.
• Configure new Veeva Align functionalities and integrate them into client processes.
• Create reports and dashboards.
• Triage, troubleshoot, and resolve client-reported issues.

Skills

Data management

Excel

SQL

Written and verbal communication

Remote work

English fluency

Education

Bachelor's Degree or equivalent

Tools

MS Excel

MS Access

SQL

Salesforce

Job description

Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest‑growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Looking for an opportunity to leverage your consulting expertise in a post‑implementation capacity within the life sciences industry? Veeva Systems is seeking a Managed Services Consultant for our Align team. As a Managed Services Consultant, Align, you will be a key member of our Managed Services team, providing ongoing application administration and consulting support for customers live with Veeva Align. You will serve as a subject matter expert for Veeva Align, working remotely with multiple clients via phone and web meeting to support their territory alignments and related processes. This role requires a blend of product expertise, consulting acumen, and a passion for customer success in the life sciences industry. This is a remote, full‑time, permanent role, supporting multiple clients in a shared, dedicated capacity.

This is a customer‑facing role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

Post‑Go‑Live Support & Managed Services:

• Provide ongoing consulting and expert administrative support for multiple Veeva Align clients.
• Lead quarterly territory alignment and targeting execution, including impact analysis, configuration, communication, and change management.
• Maintain accurate and up‑to‑date roster data and assignments for consumption by CRM and other downstream systems.
• Maintain large datasets related to territory alignment and roster management, ensuring data quality and managing upstream/downstream integrations.
• Consult on best practices and overall solutions tailored for each customer's unique Veeva Align requirements.
• Configure new Veeva Align functionalities and incorporate them into the customers' business processes.
• Create reports and dashboards.
• Triage, troubleshoot, and resolve client‑reported issues.

General:

• Manage client interactions, set expectations, and provide clear, effective communication.
• Develop subject matter expertise on the Life Sciences industry and the Veeva solutions, particularly Veeva Align.
• Grow the capabilities of the team, develop best practices.
• Contribute to internal initiatives, knowledge sharing, and best practice development.
• Uphold the Veeva Vision and Values, including “Do the Right Thing” and “Customer Success”.

Requirements

• Bachelor's Degree or equivalent work experience required.
• Ability to work remotely and independently in support of multiple clients.
• Hands‑on experience with data management and/or process analysis. Typically, very skilled with MS Excel for smaller data sets and MS Access or SQL for larger datasets.
• Ability to learn quickly and adapt to rapidly changing environments.
• Excellent verbal and written communication skills are essential as the position is client‑facing.
• Fluent in English.
• Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Nice to Have

• Product knowledge: 2+ years of experience with Sales Territory Alignment Software or territory alignments within a CRM (and preferably experience with Salesforce.com).
• Knowledge and applicable work experience in the Pharmaceutical / Life Sciences industry.
• Business knowledge for sales and marketing territory alignments and sales cycle planning.
• Understanding of how Master Data Management systems work.
• Exposure to the following technical disciplines: Web Services, ETL, SQL, Force.com.
• Consulting experience.
• Experience with other Veeva applications (e.g., Veeva CRM, Vault CRM, Veeva Network MDM).

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].