Managed Services Analyst: Reconciliation & Data Operations

Gresham; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Gresham is a global financial services technology company specialising in enterprise data automation. We help financial institutions ensure that their operational, regulatory and management data is complete, accurate, timely and fully auditable — particularly within complex environments where data is distributed across multiple systems.

As a Managed Services Analyst in our Managed Services team, you support our global clients with their investment operations processes, specifically

Qualifications

• Strong financial services industry experience with good experience in back-office operations.
• Able to manage complex troubleshooting and issue resolution within a strategic customer environment.
• Able to serve as a subject matter expert for reconciliation and data processes.
• Strong analytical, organisational, communication and documentation skills.
• Experience with or ability to learn data processes including Pulse Data.
• Able to work proactively as part of a team, with excellent problem solving and collaboration.
• Able to discuss, challenge and feedback to technical and non-technical specialist at all levels within the business and wit our customers.
• Willing to learn and able to quickly master new skills.
• Able to demonstrate strong verbal and written communication skills.
• Able to adapt to a diverse customer base and provide exceptional customer service.

Responsibilities

• Performing extensive troubleshooting and root cause analysis in complex solutions and effectively communicating steps to resolution to internal parties and all levels of customer management where needed.
• Leading projects to improve processes and enhance the client experience
• Researching and resolving data integrity / client inquiries issues. Resolution and communicating delays and/or issues both internally and to the client
• Assist in training and mentoring Managed Service team members.
• Working within clients’ service level agreements (SLAs)
• Run client meetings that discuss open and road map items.
• Working with the Development team by leveraging existing and innovative technology solutions to optimize the internal and customer facing managed service provision processes
• Assist with future Managed Service clients by ensuring proper processes are in place before project is passed to Managed Services.
• Developing and delivering appropriate documentation, knowledge transfer plans and/or mitigation plans as appropriate.

Skills

Financial services experience

Back-office operations

Analytical skills

Communication skills

Documentation skills

Pulse Data

Tools

Pulse Data

Job description

Gresham is a global financial services technology company specialising in enterprise data automation. We help financial institutions ensure that their operational, regulatory and management data is complete, accurate, timely and fully auditable — particularly within complex environments where data is distributed across multiple systems.

As a Managed Services Analyst in our Managed Services team, you support our global clients with their investment operations processes, specifically