Managed IT Services Consultant | Flexible Schedule

Dean Dorton; Louisville (KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible work schedules

Unlimited PTO

Paid family leave & medical leave

Retirement match

Telemedicine & wellness

Job summary

Dean Dorton in Louisville seeks a Managed IT Services Consultant to support and manage client technology environments, ensuring reliable performance and proactive IT consulting. This role blends technical expertise with strong communication, collaboration, and problem-solving in a fast-paced, client-facing setting.

Travel to local client sites is required with expense reimbursement. If you have 2+ years in IT infrastructure and experience with Microsoft 365, Windows Server/AD, and

Qualifications

• Bachelor's degree in IT or CS preferred.
• 2+ years in IT infrastructure or tech support.
• Proficiency with Microsoft 365 administration and Windows Server/AD.
• Knowledge of backup, DR, and virtualization.
• Strong communication and client-facing skills.

Responsibilities

• Support and manage client technology environments, including servers, networks, and end-user devices.
• Provide high-quality client service through responsive communication, professionalism, and proactive follow-up.
• Troubleshoot technical issues using documented procedures, knowledge bases, and support tools.
• Collaborate with specialized support teams for advanced troubleshooting and project delivery.
• Ensure compliance with established client agreements and service level expectations.
• Manage multiple client priorities while maintaining consistent service quality and client satisfaction.
• Identify and recommend process improvements or technology enhancements to strengthen client environments.

Skills

IT infrastructure

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree in IT/CS

Tools

MS 365 administration

Windows Server/AD

VMware/Hyper-V

Backup & DR

Networking basics

ITSM tools

Job description

Dean Dorton in Louisville seeks a Managed IT Services Consultant to support and manage client technology environments, ensuring reliable performance and proactive IT consulting. This role blends technical expertise with strong communication, collaboration, and problem-solving in a fast-paced, client-facing setting.

Travel to local client sites is required with expense reimbursement. If you have 2+ years in IT infrastructure and experience with Microsoft 365, Windows Server/AD, and