Managed Account Coordinator

FedEx Logistics; Memphis (TN); Hybrid; USD 29,000 - 39,000; Full time

Job summary

FedEx Logistics is hiring for a hybrid role based near Memphis. The position requires experience in brokerage/transportation and strong communication with customers. 12 months of related experience is highly preferred. Training is provided. Hybrid schedule with some in-office work per policy.

Responsibilities include facilitating CBP transactions, documenting with CBP/PGAs, and supporting account management while ensuring accurate, compliant processing. HS diploma or GED is required.

Qualifications

• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Proficiency with MS Office, Outlook, and office equipment.
• Must reside within 50 miles of the posted facility.

Responsibilities

• Engage and collaborate with internal and external customers to facilitate fast, accurate, and compliant CBP and PGA transactions.
• Facilitate entry processing, pre arrival and post arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs.
• Develop and maintain relationships with customer's front-line personnel.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform root cause analysis as directed by the Account Administrator.
• Research and resolve customer billing issues.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Access client systems as necessary.
• Correspond with business partners via written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.

Skills

FDA experience

SBP entry processing

Customer communication

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

Preferred Qualifications

Experience in the following areas: FDA, SBP entry processing experience. Excellent track record with communicating with customers or clients. 12 months of Brokerage and Customer services experience highly preferred. This is role variable remote, with some work from home opportunity and some in the office work, dependent on company policy. Must reside within 50 miles of the posted facility.

Pay Transparency

Pay: $21.14 to $28

Additional Details

Hybrid Position, Shift: 8:00am - 4:30pm Monday- Friday. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned.

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.

• Know Your Rights
• Pay Transparency

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.