Mammography Support Assistant: Patient Care & Workflow

Regional Medical Imaging; Michigan; On-site; USD 17,000 - 25,000; Full time

Job summary

Regional Medical Imaging in Davison, MI is seeking a Mammography Technical Assistant to support the Mammography team with patient preparation, workflow coordination, image management, and clerical duties. The role emphasizes efficiency, exceptional patient experiences, and compliance with safety standards.

The position involves assisting with patient check-in, imaging documentation, room readiness, and collaboration with technologists and radiologists in a fast-paced clinical setting.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in healthcare, radiology, women's health, or customer service preferred.
• Experience with EMR and/or PACS environments preferred.

Responsibilities

• Greet and escort patients through the mammography process.
• Assist patients with check-in, questionnaires, and required documentation.
• Prepare examination rooms between patients.
• Provide patient education regarding exam preparation and expectations.
• Maintain patient comfort, dignity, and privacy throughout the visit.
• Assist patients with mobility challenges as needed.
• Support mammography technologists in maintaining patient flow.
• Verify patient demographics and examination orders.
• Monitor daily schedules and assist with appointment coordination.
• Communicate delays and workflow updates to patients and staff.
• Coordinate prior imaging retrieval and transfer requests.
• Import and reconcile outside imaging studies.
• Assist with image tracking and exam reconciliation.
• Verify that required documentation is available in the electronic medical record.
• Support radiologists and technologists with administrative imaging tasks.
• Maintain exam room cleanliness and readiness.
• Stock supplies and monitor inventory levels.
• Report equipment issues and assist with routine quality assurance activities.
• Ensure compliance with infection prevention and safety protocols.
• Participate in departmental process improvement initiatives.
• Deliver exceptional service to patients, providers, and team members.
• Answer telephones and respond to routine inquiries.
• Facilitate communication between patients, technologists, radiologists, and scheduling staff.
• Promote a welcoming and compassionate environment.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking abilities

HIPAA knowledge

EMR proficiency

Microsoft Office

Patient-centered care

Education

High school diploma or GED

Associate degree preferred

Tools

EMR

PACS experience

Microsoft Office

Job description

Regional Medical Imaging in Davison, MI is seeking a Mammography Technical Assistant to support the Mammography team with patient preparation, workflow coordination, image management, and clerical duties. The role emphasizes efficiency, exceptional patient experiences, and compliance with safety standards.

The position involves assisting with patient check-in, imaging documentation, room readiness, and collaboration with technologists and radiologists in a fast-paced clinical setting.