Malless Automotive- Automotive Service Advisor | No Weekends!

Main Street Auto; Indianapolis (IN); On-site; USD 33,000 - 91,000; Full time

Job summary

Main Street Auto in Indianapolis is seeking a highly organized Service Advisor to join our automotive service team. You will be the primary contact for customers, managing their maintenance and repair needs while delivering a positive experience.

Responsibilities include scheduling appointments, explaining cost estimates, coordinating with technicians, and ensuring accurate service records. Excellent communication and a customer-focused mindset are essential for success in this role.

Qualifications

• High school diploma or equivalent required; automotive education a plus.
• Proven experience as a Service Advisor in the automotive industry.
• Excellent communication and interpersonal skills with customers and team members.
• Strong organizational and time management abilities.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software.
• Ability to work in a fast-paced environment with attention to detail.
• Customer-oriented mindset with a commitment to excellent service.

Responsibilities

• Greet customers and provide a warm, friendly atmosphere.
• Act as the main point of contact for customers and document their concerns.
• Listen actively and communicate concerns to service technicians.
• Schedule and confirm service appointments efficiently.
• Gather necessary vehicle information and advise on services and maintenance.
• Prepare cost estimates for parts, labor, and services.
• Explain estimates clearly and obtain customer approval for repairs.
• Create and manage repair orders and maintain service records.
• Coordinate with technicians to ensure timely completion of tasks.
• Follow up with customers to ensure satisfaction and address issues.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Attention to detail

Customer-oriented mindset

Education

High school diploma

Automotive education or certification (plus)

Tools

Automotive software

Job description

Job Description

We are seeking a highly organized and customer‑focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

Hours

7:00AM-5:00PM (Monday-Friday)

Salary

$720-$2000 weekly

Why come work for Main Street Auto?

• Earn Industry-Leading Pay
• Enjoy Exceptional Benefits
• Unlock Endless Career Growth Opportunities

Responsibilities

• Customer Interaction:
• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• Service Coordination:
• Schedule and confirm service appointments, ensuring efficient use of technicians’ time and resources.
• Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• Cost Estimation and Approval:
• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Repair Order Management:
• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Customer Satisfaction:
• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Customer‑oriented mindset with a commitment to delivering exceptional service.

Further questions about the job? Email us at: [e-mail]