Mall Access Control Officer: Customer-First Security

Allied Universal; Coopersville (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Smart tools

Career growth

Benefits package

Perks discounts

Job summary

Allied Universal's Security Officer Entry Authorization in Coopersville, MI is a full-time role focused on guarding clients and delivering strong customer service at a mall/retail site. You will monitor entrances, verify credentials, log visitors, address security concerns, and respond to incidents promptly.

The position involves patrols of entrances, parking areas, and perimeters, clear communication with mall management, tenants, and the public, and reporting activities in accordance with

Qualifications

• Be at least 18 years of age for unarmed roles; 21+ years for armed roles.
• High school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Responsibilities

• Provide customer service to tenants, shoppers, visitors, and/or vendors by carrying out site-specific procedures, access-control policies, and emergency response activities as appropriate.
• Monitor access points, verify credentials and visitor authorization, maintain visitor logs, and report unauthorized access attempts or irregular activity according to site procedures.
• Respond to incidents, access-control alarms, and critical situations in a calm, problem-solving manner, escalating concerns to appropriate personnel as needed.
• Conduct regular and random patrols of entrances, common areas, parking areas, and the perimeter to help deter unauthorized activity and identify security-related concerns.
• Communicate professionally with mall management, retail staff, and the public while documenting incidents, observations, and access-related activity in accordance with Allied Universal and site procedures.

Education

High School Diploma or Equivalent

Job description

Allied Universal's Security Officer Entry Authorization in Coopersville, MI is a full-time role focused on guarding clients and delivering strong customer service at a mall/retail site. You will monitor entrances, verify credentials, log visitors, address security concerns, and respond to incidents promptly.

The position involves patrols of entrances, parking areas, and perimeters, clear communication with mall management, tenants, and the public, and reporting activities in accordance with