Malayalam - Remote Telephonic Interpreters

Language Services Associates, Inc.; United States; Remote; USD 34,000 - 69,000; Part time

Job summary

A language services company is seeking a telephonic interpreter for Malayalam to facilitate communication for Limited English Proficient communities. Responsibilities include providing effective interpreting, answering calls promptly, and maintaining confidentiality. Candidates should be fluent in English and Malayalam, with preferred qualifications including 2+ years of interpreting experience and industry-specific certifications.

Qualifications

• Full fluency in both English and Malayalam.
• 2+ years of professional interpreting experience preferred.
• Industry specific certifications/trainings preferred.
• Proficient with web-based platforms, email, and Microsoft Word.
• Landline phone access for sound quality.
• Interpreting space that is quiet, secure, and free from outside noises.
• 2+ years of professional interpreting experience preferred.
• Industry certifications/trainings preferred (CMI, CCHI, etc.).
• Proof of 40+ hour medical interpreting training preferred (e.g., Bridging the Gap).

Responsibilities

• Provide effective telephonic remote interpreting.
• Answer inbound calls in a timely manner.
• Provide superior customer service.
• Adhere to Code of Professional Conduct, including maintaining strict confidentiality.
• Adhere to all policies and procedures, including professional interpretation protocols and industry-specific best practices.
• Complete training and participate in ongoing Quality Assurance monitoring.

Skills

Fluent English & Malayalam

Tools

Web-based platforms

Microsoft Word

Phone/VoIP platforms

Job description

Overview

As a telephonic interpreter for Malayalam in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities

• Provide effective telephonic remote interpreting
• Answer inbound calls in a timely manner
• Provide superior customer service
• Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
• Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
• Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience

• Full fluency in both English and Malayalam
• US or International Based
• Technology proficient (web-based platforms, email, Microsoft Word)
• Landline phone access for sound quality
• An interpreting space that is quiet, secure, and free from outside noises
• 2+ years of professional interpreting experience preferred
• Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
• Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.