Make Ready Operations Manager - 2,000+ Unit Community

Billingsley-Company; The Colony (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with company match

Employee lease discount

Recognition awards

Education reimbursement

Career growth

Job summary

Billingsley Collection is seeking a Make Ready Manager to lead the make ready operation for a 2,000+ unit community in Texas. You will direct a team including the Make Ready Coordinator, Technicians, and Quality Control to ensure every apartment is ready on schedule, on budget, and to company standards.

You will oversee the full turn process from vacate to move-in, manage budgets, schedule, safety, and vendor partnerships, and report progress to the General Manager.

Qualifications

• High School Diploma, or equivalency; trade certifications a plus.
• 3 to 5 years of experience in multifamily maintenance or make ready operations, including at least 1 to 2 years in a lead or supervisory role.
• Hands-on skills in multifamily service operations, including plumbing, electrical, HVAC, appliance, and drywall/paint repair.
• Yardi experience and knowledge.
• Proven ability to manage vendor relationships, contractor quality, and budgets.
• Cell phone, tools, and vehicle to complete job responsibilities.
• Computer skills including email, Word, and Excel.
• Strong leadership, coaching, and team-building skills.
• Positive attitude promoting teamwork and career-oriented goals.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Responsibilities

• Supervise, schedule, train, and develop the Make Ready Coordinator, Make Ready Technicians, and Quality Control Coordinator.
• Partner with the Service Manager/General Manager on staffing needs, performance, and any disciplinary matters for the make ready team.
• Direct and oversee the entire make ready process, ensuring vacant units are turned on schedule to meet move-in and occupancy goals.
• Build and manage the make ready turn board, prioritizing units based on move-in dates, notice-to-vacate timing, and occupancy needs.
• Source, negotiate, and manage relationships with contractors and vendors supporting make ready turns.
• Maintain quality walks and inspections of completed units prior to move-in and escalate issues as needed.
• Maintain accurate records of unit turn status, costs, and timelines, and report progress to the General Manager.

Job description

Billingsley Collection is seeking a Make Ready Manager to lead the make ready operation for a 2,000+ unit community in Texas. You will direct a team including the Make Ready Coordinator, Technicians, and Quality Control to ensure every apartment is ready on schedule, on budget, and to company standards.

You will oversee the full turn process from vacate to move-in, manage budgets, schedule, safety, and vendor partnerships, and report progress to the General Manager.