Major Incident Response Lead

Fairygodboss; Phoenix (AZ); On-site; USD 75,000 - 150,000; Full time

Job summary

PNC is seeking an Incident & Problem Consultant in the SRC First Response team, based in Phoenix (or Strongsville/Pittsburgh). You will lead major incidents, coordinate technical resources, and drive rapid resolution while managing proactive event monitoring and escalation.

The role emphasizes incident action planning, root‑cause analysis, and cross‑functional collaboration to improve IT resiliency and service delivery.

Qualifications

• Bachelor's degree or higher required with 3+ years of relevant experience.
• Experience leading major incident and problem management in IT environments.
• Strong communication and coordination skills across cross-functional teams.

Responsibilities

• Lead Major Incident Management (MIM) for high‑impact IT incidents.
• Coordinate cross-functional teams to drive rapid issue resolution and communicate status.
• Develop and implement incident action plans and post‑incident analyses.

Skills

Change Management

Debugging

Process Improvements

Relationship Building

Root Cause Analysis

Trend Analysis

Education

Bachelor's degree

Job description

PNC is seeking an Incident & Problem Consultant in the SRC First Response team, based in Phoenix (or Strongsville/Pittsburgh). You will lead major incidents, coordinate technical resources, and drive rapid resolution while managing proactive event monitoring and escalation.

The role emphasizes incident action planning, root‑cause analysis, and cross‑functional collaboration to improve IT resiliency and service delivery.