Major Incident Response Analyst

Conduent; Sandy (UT); On-site; USD 54,863 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement savings plan

Paid holidays and PTO

Job summary

Conduent is hiring a Major Incident Management – Analyst to lead high‑impact IT incidents from initiation to closure, coordinating across teams and vendors. The role emphasizes rapid restoration of services, clear comms with stakeholders, and thorough post‑incident documentation within the IT Operations department.

The candidate will manage timelines, provide updates to executives, and drive continuous improvements to the Major Incident process, ensuring adherence to SLAs and governance.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT operations, service management or technical support.
• Strong understanding of incident management and ITIL practices.

Responsibilities

• Incident Coordination and lead the response to major incidents.
• Facilitate bridge with technical teams, vendors, and third parties as needed.
• Drive incidents to resolution through troubleshooting with data and history.
• Lead resources to identify remediation paths and minimize downtime.
• Escalate according to procedures based on impact and progress to remediation.
• Provide clear, timely updates to stakeholders, including executives during the lifecycle.

Skills

Incident management

ITIL practices

Multi-tiered environments

Communication

Analytical skills

Troubleshooting

Education

Bachelor's degree in IT/CS or related

Job description

Conduent is hiring a Major Incident Management – Analyst to lead high‑impact IT incidents from initiation to closure, coordinating across teams and vendors. The role emphasizes rapid restoration of services, clear comms with stakeholders, and thorough post‑incident documentation within the IT Operations department.

The candidate will manage timelines, provide updates to executives, and drive continuous improvements to the Major Incident process, ensuring adherence to SLAs and governance.