Maitre D’: Elevate Guest Experience & Bookings

Union Square Hospitality Group; New York, Northern (NY, KY); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid time off

401(k) matching

Dining discount

Commuter benefits

Tips eligible

Job summary

The View represents New York City’s only revolving restaurant, bar, and lounge, led by Union Square Hospitality Group. We are seeking a Maitre D’ to manage reservation flow, greet guests on arrival, and coordinate with service teams to seat and welcome visitors with warmth.

You’ll balance efficiency and hospitality, recognize VIP guests, and help maximize dining room performance while upholding Enlightened Hospitality across all interactions.

Qualifications

• 2+ years in a guest-facing restaurant role.
• A passion for guest experience and hospitality.
• English fluency; additional languages preferred, but not required.
• Ability to stand or walk for long periods.

Responsibilities

• Consistently support a culture of Enlightened Hospitality.
• Create a welcoming and hospitable environment for guests. Recognizing VIP guests, regular guests and actively trying to create new ones.
• Quote accurate wait times while “finding the yes” for all guests.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Sevenrooms.
• Coordinate with management and guest experience team to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests

Skills

Guest service

Hospitality

English fluency

Job description

The View represents New York City’s only revolving restaurant, bar, and lounge, led by Union Square Hospitality Group. We are seeking a Maitre D’ to manage reservation flow, greet guests on arrival, and coordinate with service teams to seat and welcome visitors with warmth.

You’ll balance efficiency and hospitality, recognize VIP guests, and help maximize dining room performance while upholding Enlightened Hospitality across all interactions.