Maitre D - Cipresso - Italian Restaurant

Seminole Hard Rock Support Services; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Annual bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is partnering with Major Food Group to introduce a premier dining experience. We seek an experienced Maître D to manage reservations, seating, and guest flow, collaborating with management, culinary, and service staff to deliver exceptional experiences.

The Maître D will greet guests, coordinate seating, and uphold service standards while leading the front-of-house team in a fast-paced, fine-dining setting.

Qualifications

• Four (4) years of restaurant experience in a high-volume, fine dining restaurant required.
• At least two (2) years’ experience leading a front door team as a Maître D.
• Open availability including nights, weekends, and holidays is required.

Responsibilities

• Greet customers and guide them to their tables.
• Oversee dining room operation in a restaurant.
• Manage waitstaff to ensure efficient and excellent service throughout a dinner service.
• Answer customer questions regarding food, drinks, and specials.
• Resolve customer complaints or disputes.

Skills

English fluency

Customer service

POS systems

Leadership

Communication

Tools

POS systems

Microsoft Word

Excel

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

Major Food Group is partnering with Seminole Hard Rock Hotel & Casino Hollywood to bring a new dining experience to one of South Florida’s most dynamic destinations.

We are seeking an experienced and passionate Maître D to join our team!

Major Food Group was founded in 2011, when chefs Rich Torrisi and Mario Carbone joined forces with fellow New Yorker and like-minded entrepreneur Jeff Zalaznick. Their partnership took what began as an intimate, acclaimed destination in downtown Manhattan—Torrisi Italian Specialties—and turned it into a multifaceted global hospitality brand with a modern, celebratory approach to luxury lifestyle experiences. From classic steakhouses, to varying styles of Italian cuisine, to French bistros, Japanese brasseries, MFG operates a wide breadth of concepts and seeks to transcend traditional hospitality models by offering multi-dimensional, immersive experiences that are deeply rooted in, and inspired by relevant history and culture.

The Maître D serves as the first and lasting impression of the restaurant, providing polished, personalized guest service in a fine dining environment. This role manages reservations and walk-in flow, coordinates seating and table pacing, and collaborates closely with the management team, culinary team, and service staff to deliver an exceptional and seamless dining experience.

Key responsibilities include greeting and seating guests, anticipating needs and resolving concerns with discretion, communicating menu features and special events as appropriate, and ensuring service standards and presentation are consistently upheld throughout the dining room.

Essential Job Functions

• - Must be reliable and conscientious, possess the ability to interact (in English) with guests, co-workers and supervisory staff.
• - Must be accurate and detail oriented with strong interpersonal and communication skills.
• - The ability to act quickly and exercise good judgment under pressure and/or conflict situations is a must.
• - Oversee dining room operation in a restaurant.
• - Customer relations and ensuring guests receive impeccable service at all times.
• - Greet customers and guide them to their tables.
• - Answer customer questions regarding food, drinks, and specials.
• - Help flow of traffic in and out of the restaurant.
• - Engage guests, act as an ambassador of the restaurant in both personality and knowledge.
• - Resolve customer complaints or disputes.
• - Manage waitstaff to ensure efficient and excellent service throughout a dinner service.

- Proficient in computer skills including POS systems, Word and Excel.

Qualifications

Four (4) years of restaurant experience in a high-volume, fine dining restaurant required.

• - At least two (2) years’ experience leading a front door team as a Maître D.
• - Previous Maître D experience preferred.
• - Open availability including nights, weekends, and holidays is required.

Work Environment

• - May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise.
• - While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• - The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• - Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• - Credit Check
• - Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.