Maitre d'

Snow King; Hanover (NH); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking hospitality company as a Maitre d’. In this role, you'll oversee dining room operations, ensuring that guests receive exceptional service in a welcoming atmosphere. You'll coordinate front-of-house staff, manage reservations, and enhance the overall dining experience. This position offers a unique opportunity to work in a historic inn that has hosted notable figures throughout its rich history. If you have a passion for hospitality and a knack for leadership, this role is perfect for you!

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee rates on hotel stays

Qualifications

• Strong leadership and communication skills are essential.
• Experience in fine dining or high-end restaurant service preferred.

Responsibilities

• Coordinate front-of-house staff for excellent guest service.
• Manage reservations and optimize seating arrangements.
• Ensure smooth communication between front-of-house and kitchen.

Skills

Exceptional communication

Strong leadership

Problem-solving skills

Organizational skills

Knowledge of food and beverage

Attention to detail

Professional demeanor

Ability to multitask

Experience in fine dining

Education

High school diploma

Degree in hospitality or related field

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Location Description

The Hanover Inn has a rich legacy of hospitality stretching all the way back to its humble beginning back in 1780 when the Inn first welcomed guests as a Tavern. Notable guests have included Presidents Monroe, Wilson, F.D.R., Eisenhower, Nixon, and Reagan. George Washington did not sleep at the inn but Booker T. Washington did. Entertainers have included Kirk Douglas, Ella Fitzgerald, Joan Baez, Art Linkletter, Mary Tyler Moore, Burt Bacharach, Duke Ellington, Lillian Gish and B.B. King. The list of writers includes F. Scott Fitzgerald, J.D. Salinger, Sinclair Lewis, Carl Sandburg, Robert Frost, and Dr. Seuss.

Overview

The Maitre d’ is responsible for the smooth operation of the dining room and ensuring that guests receive excellent service in a timely, professional, and courteous manner. They coordinate front-of-house staff for successful service, coordinate reservations, and oversee guest seating arrangements. Their primary goal is to enhance the dining experience, maintain a positive ambiance, and ensure operational efficiency is met by communicating with Management and Service Team.

Key Responsibilities:

1. Guest Relations and Customer Service:
   • Greet guests as they enter the establishment and escort them to their assigned tables.
   • Address any guest concerns or complaints promptly and professionally.
   • Ensure guests are seated in a manner that maximizes both comfort and service flow.
   • Maintain positive relationships with regular and VIP guests to encourage repeat business.
2. Staff Coordination:
   • Coordinate the activities of front-of-house staff, including servers, hosts, and bussers.
   • Train new staff members and provide ongoing training to ensure service standards are met.
   • Monitor staff performance and provide feedback or address issues as needed.
3. Reservations and Seating:
   • Manage the reservation system, ensuring proper allocation of tables and anticipating guest flow.
   • Ensure that seating arrangements are optimized for guest comfort and operational efficiency.
   • Coordinate with the kitchen and wait staff to manage table turnover and minimize wait times.
4. Operations and Coordination:
   • Maintain smooth communication between the front-of-house and kitchen to ensure that guest orders are processed efficiently.
   • Monitor dining room conditions, including cleanliness, ambiance, and noise levels.
   • Oversee the timing of courses to ensure that guests receive their food at appropriate intervals.
   • Maintain proper inventory of dining room supplies and ensure stock levels are replenished.
5. Event Planning and Special Occasions:
   • Coordinate special events, private parties, and large group bookings.
   • Work with guests to customize seating arrangements, menus, and other services for events or special occasions (e.g., birthdays, anniversaries).
6. Financial and Administrative Duties:
   • Assist with the preparation of shift reports, guest counts, and sales figures.
   • Handle cash and credit transactions when necessary and ensure billing is accurate.

Qualifications

• Exceptional communication and interpersonal skills.
• Strong leadership and team management abilities.
• Problem-solving skills to handle guest complaints or staff conflicts.
• Organizational skills for managing reservations, seating arrangements, and staff schedules.
• Knowledge of food and beverage menus, including wine and pairings.
• Attention to detail in both customer service and operational aspects.
• Professional demeanor and appearance.
• Ability to multitask in a fast-paced environment.
• Experience in fine dining or high-end restaurant service is typically preferred.
• A high school diploma is typically required; a degree in hospitality or a related field is a plus.