Maitre D'

Union Square Hospitality Group; Detroit (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

USHG Wallet next-day earnings

Medical, dental, vision insurance

Generous paid time off

401(k) matching

Life insurance & EAP

Dining discount 51%

Pre-tax commuter benefits

Learning & mentorship

Job summary

Pine Hall, the Detroit outpost of Union Square Hospitality Group, seeks a Maitre D’ to oversee reservations flow, greet guests, and coordinate with service and kitchen teams. You’ll help seat and fill the room, ensuring a warm, efficient dining experience throughout service.

We value a guest-centric mindset, English fluency, and the ability to maintain composure under pressure while guiding the team to deliver Enlightened Hospitality.

Qualifications

• 2+ years in a guest-facing restaurant role.
• A passion for guest experience and hospitality.
• Ability to stand or walk for long periods of time.

Responsibilities

• Create a welcoming and hospitable environment for guests.
• Recognize VIP guests and regulars and cultivate new ones.
• Quote accurate wait times and manage expectations for all guests.

Skills

Guest-facing experience

Hospitality mindset

English fluency

Job description

Located on the original Hudson’s site, Pine Hall pays homage to Detroit’s past—and the storied Pine Room—through vintage keepsakes and ice-cold cocktails featuring Michigan spirits. As the first Detroit outpost of Danny Meyer’s Union Square Hospitality Group, founded in New York City in 1985, Pine Hall brings four decades of hospitality to the city, drawing on the spirit of beloved restaurants like Gramercy Tavern and Shake Shack.

We're proud to serve up classic cocktails made with spirits from close to home, cold beer, and tavern fare that feels familiar, but perhaps a bit better than you remembered.

Who you are:

The Maitre D’ role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D’ has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.

What you’ll do:

• Consistently support a culture of Enlightened Hospitality
• Create a welcoming and hospitable environment for guests. Recognizing VIP guests, regular guests and actively trying to create new ones
• Quote accurate wait times while “finding the yes” for all guests
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly
• Work with efficiency and a sense of urgency while remaining composed
• Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Sevenrooms
• Coordinate with management and guest experience team to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests

What we need from you:

• 2+ years in a guest-facing restaurant role
• A passion for guest experience and hospitality
• English fluency and additional languages preferred, but not required
• Ability to stand or walk for long periods of time

What you’ll get from us:

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Maitre D', you’ll enjoy:

• Competitive pay
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
• Convenience & flexibility:Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
• Center the salt shaker with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter. The road to success is paved with mistakes well-handled
• Bring a charitable assumption and err on the side of generosity
• Leave our campsite better than we found it; always responsible for the impact of our wake

*The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.