Maintenance Work Order Coordinator

Henderson Properties; Charlotte (NC); Híbrido; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO: 80–120 hours first year and after

Retirement plan match up to 3%

8 paid holidays

Insurance after 90 days

Flexible schedule & work-from-home on:

Discounts on real estate services

Descripción de la vacante

Henderson Properties seeks an organized, customer-focused Maintenance Support Specialist in the Charlotte area to manage maintenance requests, review work orders, and coordinate with technicians or vendors. You will prepare cost estimates, handle materials ordering, and provide administrative support to ensure timely completion.

The role emphasizes multi-tasking, problem solving, and delivering excellent service to residents, with a path for growth within a values-driven team.

Formación

• Experience in residential property management or facilities maintenance.
• 2+ years in coordination, dispatch, customer service, or administrative role.
• Familiar with Property Meld or similar maintenance management software.
• Knowledge of the greater Charlotte area vendors or contractors.
• Clear, professional written and verbal communication skills.
• Attention to detail and accurate record-keeping.
• Experience ordering appliances or materials and working with vendors.
• Basic knowledge of maintenance trades and terminology.

Responsabilidades

• Respond to a high volume of calls and emails with prompt, professional assistance.
• Manage maintenance inquiries, account issues, and timely follow-up.
• Prepare cost estimates for routine/small-scale repairs including labor, materials, and vendor quotes.
• Maintain accurate records and process transactions in company systems.
• Build and maintain relationships with residents to promote satisfaction and retention.
• Participate in team meetings, projects, and process improvements.
• Maintain and update procedural documentation and workflows.
• Assist with departmental and cross-functional projects as needed.

Conocimientos

Strong communication

Detail oriented

Vendor coordination

Record-keeping

Customer service

Property management experience

Herramientas

Property Meld

Descripción del empleo

Benefits of working with Henderson Properties!

• You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary.
• We match up to 3% if you enroll in our Retirement Plan.
• We observe 8 Paid Holidays throughout the year.
• Insurance options to Full Time Employees after 90 days of employment.
• Flexible Working Schedules and option to work from home on Fridays.
• Discounts on real estate sales and maintenance work.

Full-time

About The Role

We're looking for an organized, customer-focused Maintenance Support Specialist to keep our maintenance operations running smoothly. You'll be the central point of contact for incoming service requests, making sure each work order is reviewed, assigned to the right internal technician or vendor, and completed on time. You'll also prepare cost estimates for smaller jobs, keep customers and internal teams informed, handle material and appliance ordering, and provide administrative support. This role suits someone who enjoys juggling multiple priorities, solving problems, and delivering great service.

What You'll Do

• Respond to a high volume of phone calls and emails, providing prompt and professional assistance
• Manage maintenance inquiries, resolve account issues, and ensure timely follow-up
• Prepare cost estimates for routine and small-scale repairs that fall outside large projects, covering labor, materials and vendor quotes, and send them for approval
• Maintain accurate records and process transactions using company systems
• Build and maintain strong relationships with residents to promote satisfaction and retention
• Participate in team meetings, projects, and process improvement initiatives
• Maintain and update procedural documentation and workflows
• Assist with departmental and cross-functional projects as needed

What We’re Looking For

• Experience in residential property management, facilities maintenance, or home services.
• 2+ years of experience in a coordination, dispatch, customer service, or administrative role.
• Experience with Property Meld or similar maintenance management software.
• Familiarity with the greater Charlotte area and local vendors or contractors.
• Clear, professional written and verbal communication skills.
• Attention to detail and a commitment to accurate record-keeping.
• Experience ordering appliances or materials and working with vendors.
• Basic knowledge of maintenance trades and terminology.

What Sets You Apart

• A strong sense of urgency and accountability
• The ability to remain dependable under pressure
• A proactive, solutions-oriented mindset
• Commitment to delivering outstanding customer experiences
• A collaborative approach and respect for diverse perspectives

Why Join Henderson Properties?

At Henderson Properties, we are committed to fostering a supportive, respectful, and values-driven workplace. We empower our team members to grow, contribute, and make a meaningful impact on the communities we serve.

If you’re ready to bring your customer service expertise to a dynamic team, we’d love to hear from you.

Company Core Values

• We work hard. We work smart.
• We believe together we are stronger.
• We choose a positive attitude.
• We have fun.
• We challenge the status quo.

Position Core Competencies

• Action Oriented
• Approachability
• Composure
• Customer Focused
• Integrity and Trust
• Time Management

Salary Description

20.00 - 22.00 per hour