Maintenance Technician - The Henley

CWS Apartment Homes; Glendale (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

At CWS Apartment Homes, the Maintenance Technician helps preserve our communities and deliver exceptional resident service. You will perform make-ready tasks, complete service requests, and maintain common areas to keep operations smooth and safe.

The position requires basic trade knowledge, strong communication, and the ability to interact with residents and team members daily. This role may involve weekend or emergency call duties as needed.

Qualifications

• High school diploma or GED preferred.
• Minimum 1 year experience in apartment maintenance or a trade with basic knowledge of electricity, plumbing, carpentry, painting and HVAC.
• EPA, HVAC I & II, and CPO certifications are required.
• Valid driver’s license and current auto insurance are required.
• Own basic set of hand tools.

Responsibilities

• Prepare make-ready apartments.
• Complete service requests.
• Perform common area maintenance.
• Maintain inventory and shop organization.
• Participate in preventative maintenance program.
• Participate in resident satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Participate in the CWS Risk Management and Safety Programs.

Skills

Customer service

Reading service requests

Basic computer skills

English communication

Education

High school diploma or GED

EPA certification

HVAC I & II

CPO certification

Tools

Hand tools

Job description

What’s Your Purpose?

What You Will Do At CWS, the Maintenance Technician’s primary responsibility is to enhance the integrity of the community, while maintaining exceptional customer service. This role is essential in keeping our community operating smoothly and according to safety standards. Expect a great amount of interaction with customers, residents and guests, therefore maintaining a high level of customer service is imperative to the success of this position.

CWS Values:

You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority. Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

• Prepare make-ready apartments
• Complete service requests
• Perform common area maintenance
• Maintain inventory and shop organization
• Participate in preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management and Safety Programs

What You Bring To Us

• High school diploma or GED (preferred)
• Minimum 1 year previous experience in apartment maintenance or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting and HVAC (preferred)
• Applicable certifications including but not limited to EPA, HVAC I & II, and CPO (required)
• Possess a valid driver’s license and current automobile insurance (required)
• Own basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to set and variable work schedules, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours

What We Offer

• Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match.
• Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.
• You’ll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment

Work is performed throughout residential apartment communities, including occupied units, vacant apartments, exterior grounds, and maintenance areas. Position regularly involves exposure to varying temperatures, noise, dust, fumes, chemicals, power tools, and moving mechanical equipment.

Physical Requirements

• Requires frequent physical activity including walking, standing, bending, kneeling, crouching, climbing ladders, and working in confined or elevated spaces.
• Regularly lifts, carries, pushes, or pulls tools, appliances, equipment, and supplies up to 50 pounds.
• Position involves exposure to varying weather conditions, maintenance equipment, chemicals, and other environmental conditions associated with property maintenance operations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond.

Volunteer Program: BRIDGE

At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!”

What We Believe Through “Enhancing Lives the CWS Way,” our five core values we embody are:

Honoring Our Word Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently. Ethical Dealings are Paramount Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors. A Respect for People Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand. Requirement for Profitability and Sustainability Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented. A Demand for Excellence with a Sense of Urgency Be intentional. Be accurate. Be timely. Care. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer