Assistant Maintenance Director - The Henley

CWS Apartment Homes; Glendale (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

50% apartment rental discount

Medical, dental, and vision plans

401(k) with company match

Paid time off

Job summary

CWS Apartment Homes seeks an Assistant Maintenance Director with a blend of hands-on maintenance and strong customer service skills. Ideal candidates have a maintenance background with leadership qualities and a commitment to ensuring resident satisfaction.

Responsibilities include leading the maintenance team, completing service requests, and maintaining the property. The role requires certifications and previous experience in apartment maintenance.

Qualifications

• Minimum 1-2 years of previous full-time work experience in apartment maintenance or a related trade.
• Possess a valid driver’s license and current automobile insurance.
• Able to read service requests and converse in English.

Responsibilities

• Assist with leading maintenance team.
• Prepare make-ready apartments.
• Complete service requests.
• Maintain inventory and shop organization.
• Perform common area maintenance.

Skills

Customer service

Maintenance skills

Leadership

Basic computer skills

Education

High School diploma or GED

EPA, HVAC I & II certifications

Tools

Yardi software

Hand tools

Job description

What’s Your Purpose? What You Will Do

The Assistant Maintenance Director is a combination of both hands‑on maintenance and customer service. While you enjoy the hands‑on work of completing service requests, it is your unparalleled leadership that sets your performance apart. Your maintenance, construction or general labor background provides you the skills to handle maintenance tasks, while your customer service skills ensure CWS residents are beyond satisfied.

CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority Ensure that the health, well‑being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

• Assist with leading maintenance team
• Prepare make‑ready apartments
• Complete service requests
• Maintain inventory and shop organization
• Perform common area maintenance
• Participate in preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customer, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management Program and Safety Programs

What You Bring To Us

• High School diploma or GED (preferred)
• Yardi software experience (preferred)
• EPA, HVAC I & II, CPO and local certifications (required)
• Minimum 1-2 years previous full‑time work experience in apartment maintenance or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting, and HVAC (required)
• Apartment maintenance (preferred)
• Possess a valid driver’s license and current automobile insurance (required)
• Own a basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to set and variable work schedule, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Possess supervisory/managerial skills
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well‑being, career growth, and work‑life balance.

• Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match.
• Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness‑related activities, equipment, and wellness purchases.
• You’ll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment

Work is performed throughout residential apartment communities in both office and field settings. Position may involve exposure to outdoor weather conditions, maintenance equipment, construction areas, chemicals, noise, dust, and other environmental conditions associated with property maintenance activities.

Physical Requirements

Physical Requirements: Requires frequent walking throughout the property, including climbing stairs, inspecting units, and assisting with maintenance operations. Position involves standing, bending, kneeling, reaching, climbing ladders, and lifting or moving materials and equipment up to 50 pounds. Must be able to work indoors and outdoors in varying environmental conditions and safely operate maintenance tools and equipment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

Who We Are

We are honored to be recognized as a multi‑award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS’ competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we’re proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of “Enhancing Lives the CWS Way!”

What We Believe

Through “Enhancing Lives the CWS Way,” our five core values we embody are: Honoring Our Word, Ethical Dealings are Paramount, A Respect for People, Requirement for Profitability and Sustainability, A Demand for Excellence with a Sense of Urgency.

Honoring Our Word Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.

Ethical Dealings are Paramount Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.

A Respect for People Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.

A Demand for Excellence with a Sense of Urgency Be intentional. Be accurate. Be timeliness? Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer.