Assistant Community Director - The Henley

CWS Apartment Homes; Glendale (CA); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

50% apartment rent discount (onsite)

20% rental discount

Medical, dental, vision plans

401(k) with company match

Parental leave

Job summary

CWS Apartment Homes in Glendale, CA is seeking an Assistant Community Director who will support our mission through effective communications with residents, take ownership of rent collections, maintain resident records, manage delinquencies, and report the property's financial data.

You will maintain accounts receivable, assist the Community Director, lease and market the community, build positive resident relations, and coordinate with residents, investors, vendors, leadership, and the CWS

Qualifications

• High School diploma or GED is required.
• Yardi software experience preferred.
• 1–2 years of on-site management operations knowledge preferred.
• Valid driver's license and current automobile insurance required.
• Able to work a set/variable schedule including weekends and emergencies.
• Able to follow company policies, procedures, and practices.
• Able to establish and maintain effective working relationships.
• Able to maintain a professional and ethical atmosphere.
• Knowledge of Microsoft Office and Outlook software.
• Willing to work at locations other than the home property.
• Able to travel within major metro areas and attend company functions in other cities.

Responsibilities

• Maintain accounts receivable.
• Maintain resident records, reporting, and management system.
• Provide assistance to the Community Director.
• Maintain positive resident relations.
• Lease the community.
• Market the community.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Participate in the CWS Risk Management and Safety Programs.

Skills

Resident relations

Rent collections

Accounts receivable

Communication

Education

High School diploma or GED

Tools

Yardi

MS Office/Outlook

Job description

What's Your Purpose?

What You Will Do As the Assistant Community Director you will support our mission through considerate and effective communications with residents, while taking ownership of rent collections, maintaining resident records, managing delinquencies, and reporting the property's financial data.

CWS Values:

You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

• Maintain accounts receivable
• Maintain resident records, reporting, and management system
• Provide assistance to the Community Director
• Maintain positive resident relations
• Lease the community
• Market the community
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management and Safety Programs

What You Bring To Us

• High School diploma or GED (required)
• Yardi software experience (preferred)
• 1-2 years of on-site management operations knowledge (preferred)
• Possess a valid driver's license and current automobile insurance (required)
• Able to adhere to set and variable work schedule, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Knowledge of Microsoft Office and Outlook software
• Able to perform work responsibilities at locations other than "home" property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance.

• Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.
• We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match.
• Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.
• You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday- because we believe in taking care of our team both at work and at home.

Work Environment:

Work is performed in office and field environments within residential apartment communities. Position requires frequent interaction with residents, prospects, vendors, and team members in a customer-focused environment and may involve occasional exposure to outdoor weather conditions and property maintenance activity.

Physical Requirements:

Requires frequent walking throughout the property, including climbing stairs and conducting inspections, tours, and resident interactions. Position involves standing, sitting, bending, reaching, and occasional lifting of office supplies or marketing materials up to 25 pounds. Work is performed in both office and outdoor settings with regular resident and customer interaction.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

Who We Are

We are honored to be recognized as a multi-award winning organization, including one of the Best Places to Work in Multifamily Housing. At CWS, we recognize these awards are won because our greatest asset is our people. CWS' competitive advantage is to hire leaders with qualities which allow them to successfully interact with colleagues and others in the workplace and beyond. At the heart of CWS is our volunteer program, BRIDGE. This program was designed to provide employees with the opportunity to give back to their local communities through volunteerism and community involvement. BRIDGE is employee-directed, affording each the opportunity to find their own passion within their community.

What We Do

Since 1969, CWS has delivered exceptional living experiences for our customers. Over the years, our company has expanded and we're proud to serve more than 60,000 residents and 800 team members across the country. We believe our success is a product of staying true to who we were at the onset. As a result, our daily actions are designed to deliver on our purpose of "Enhancing Lives the CWS Way!"

What We Believe Through "Enhancing Lives the CWS Way", our five core values we embody are:

• Honoring Our Word
• Ethical Dealings are Paramount
• A Respect for People
• Requirement for Profitability and Sustainability
• A Demand for Excellence with a Sense of Urgency

Honoring Our Word Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.

Ethical Dealings are Paramount Do the right thing all the time, every time. Be open and honest in all situations, especially when it's difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.

A Respect for People Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy - search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.

A Demand for Excellence with a Sense of Urgency Be intentional. Be accurate. Be timely. Care. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer