Maintenance Technician - Marquis at Stonegate

CWS Apartment Homes; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CWS Apartment Homes is seeking a Maintenance Technician to enhance the integrity of our community while delivering exceptional customer service and maintaining safety standards.

The role involves make-ready apartments, completing service requests, and participating in preventative maintenance and resident satisfaction programs. Candidates should have a high school diploma or GED and relevant certifications, with a willingness to travel as needed.

Qualifications

• High school diploma or GED preferred.
• Minimum 1 year experience in apartment maintenance or related trade.
• EPA, HVAC I & II, and CPO certifications required.
• Valid driver’s license and current automobile insurance required.
• Own basic set of hand tools required.
• Able to read service requests and communicate in English.
• Basic computer skills.
• Willing to work weekends and emergencies as required.
• Able to travel within major metropolitan areas.

Responsibilities

• Prepare make-ready apartments.
• Complete service requests.
• Perform common area maintenance.
• Maintain inventory and shop organization.
• Participate in preventative maintenance program.
• Participate in resident satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Participate in the CWS Risk Management and Safety Programs.

Skills

Communication

Customer service

Reading service requests

Basic computer skills

English proficiency

Teamwork

Education

High school diploma or GED

EPA, HVAC I & II, and CPO certifications

Tools

Hand tools

HVAC tools

Job description

CWS Purpose

“Enhancing Lives the CWS Way”

CWS Values

Honoring Our Word

Do what you say you will do.

• Employ thoughtful and careful consideration when making a commitment.
• Take ownership of your commitment.
• Follow through on promises consistently.

Ethical Dealings are Paramount

Do the right thing all the time, every time.

• Be open and honest in all situations, especially when it’s difficult to be so.
• Respect confidentiality and protect privacy.
• Put other employees, residents, and investors before yourself.
• Charge fair and appropriate fees to our investors.

A Respect for People

Treat others the way you want to be treated.

• Use honest, thoughtful, and specific communication.
• Be responsible for how you are heard.
• Be transparent and inclusive.
• Share information timely and consistently.
• Have empathy — search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability

Bring value to our employees, residents and investors in a company designed for the long term.

• Promote mindful spending.
• Be efficient.
• Be forward thinking.
• Grow with courage.
• Be team oriented.

A Demand for Excellence with a Sense of Urgency

Be intentional. Be accurate. Be timely. CARE.

• Go above and beyond.
• Get after it.
• Hold yourself and each other accountable.
• Inspect what you expect.
• Communicate what matters most.
• Delight the customer.
• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What’s Your Purpose?

Engage | Serve | Respond

What You Will Do

At CWS, the Maintenance Technician’s primary responsibility is to enhance the integrity of the community, while maintaining exceptional customer service. This role is essential in keeping our community operating smoothly and according to safety standards. Expect a great amount of interaction with customers, residents and guests, therefore maintaining a high level of customer service is imperative to the success of this position.

What Your Day Consists Of

• Prepare make-ready apartments
• Complete service requests
• Perform common area maintenance
• Maintain inventory and shop organization
• Participate in preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management and Safety Programs

What You Bring To Us

• High school diploma or GED (preferred)
• Minimum 1 year previous experience in apartment maintenance or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting and HVAC (preferred)
• Applicable certifications including but not limited to EPA, HVAC I & II, and CPO (required)
• Possess a valid driver’s license and current automobile insurance (required)
• Own basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to set and variable work schedules, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours