Assistant Maintenance Director - Two99 Monroe

CWS Apartment Homes; Monroe (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Rental discounts

Medical plans

Life insurance

401(k) with match

Parental leave

Tuition reimbursement

Flexible spending account

Fitness program

Paid time off

Company holidays

Floating holiday

Birthday holiday

Job summary

CWS Apartment Homes is seeking an Assistant Maintenance Director to lead a maintenance team and perform hands-on tasks across apartment communities. The role blends hands-on repair work with strong customer service to ensure resident satisfaction and safety compliance.

Ideal candidates will have HVAC certifications, Yardi experience, and 1–2 years in apartment maintenance. A valid driver’s license and own tools are required, with on-site work across metro areas expected.

Qualifications

• High School diploma or GED required.
• HVAC I & II, EPA certifications and CPO required/preferred.
• Yardi software experience preferred.
• Minimum 1–2 years in apartment maintenance.
• Driver's license and basic hand/tools own.
• Ability to read service requests and communicate in English.

Responsibilities

• Assist with leading maintenance team.
• Prepare make-ready apartments.
• Complete service requests.
• Maintain inventory and shop organization.
• Perform common area maintenance.
• Participate in preventative maintenance program.
• Participate in resident satisfaction programs.
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members.
• Participate in Risk Management and Safety Programs.

Skills

Supervisory skills

Customer service

English communication

Education

High school diploma or GED

HVAC certifications (EPA, HVAC I & II, CPO)

Tools

Yardi software

Job description

What You Will Do

The Assistant Maintenance Director is a combination of both hands‑on maintenance and customer service. While you enjoy the hands‑on work of completing service requests, it is your unparalleled leadership that sets your performance apart. Your maintenance, construction or general labor background provides you the skills to handle maintenance tasks, while your customer service skills ensure CWS residents are beyond satisfied.

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
• Make safety a top priority Ensure that the health, well‑being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What’s Your Purpose?

The Assistant Maintenance Director is a combination of both hands‑on maintenance and customer service. While you enjoy the hands‑on work of completing service requests, it is your unparalleled leadership that sets your performance apart. Your maintenance, construction or general labor background provides you the skills to handle maintenance tasks, while your customer service skills ensure CWS residents are beyond satisfied.

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
• Make safety a top priority Ensure that the health, well‑being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What You Will Do

The Assistant Maintenance Director is a combination of both hands‑on maintenance and customer service. While you enjoy the hands‑on work of completing service requests, it is your unparalleled leadership that sets your performance apart. Your maintenance, construction or general labor background provides you the skills to handle maintenance tasks, while your customer service skills ensure CWS residents are beyond satisfied.

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
• Make safety a top priority Ensure that the health, well‑being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

• Assist with leading maintenance team
• Prepare make‑ready apartments
• Complete service requests
• Maintain inventory and shop organization
• Perform common area maintenance
• Participate in preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customer, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management Program and Safety Programs

What You Bring To Us

• High School diploma or GED (preferred)
• Yardi software experience (preferred)
• EPA, HVAC I & II, CPO and local certifications (required)
• Minimum 1‑2 years previous full‑time work experience in apartment maintenance or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting, and HVAC (required)
• Apartment maintenance (preferred)
• Possess a valid driver’s license and current automobile insurance (required)
• Own a basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to set and variable work schedule, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Possess supervisory/managerial skills
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well‑being, career growth, and work‑life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.

We offer multiple medical, dental, and vision plan options, company‑paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness‑related activities, equipment, and wellness purchases.

You’ll enjoy paid time off, company holidays, a floating holiday, and a birthday holiday—because we believe in taking care of our team both at work and at home.

Work Environment

Work is performed throughout residential apartment communities in both office and field settings. Position may involve exposure to outdoor weather conditions, maintenance equipment, construction areas, chemicals, noise, dust, and other environmental conditions associated with property maintenance activities.

Physical Requirements

Requires frequent walking throughout the property, including climbing stairs, inspecting units, and assisting with maintenance operations. Position involves standing, bending, kneeling, reaching, climbing ladders, and lifting or moving materials and equipment up to 50 pounds. Must be able to work indoors and outdoors in varying environmental conditions and safely operate maintenance tools and equipment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.