Maintenance Technician - Lift at Jordan Creek

The Garrett Companies

West Des Moines (IA)

On-site

USD 42,000 - 62,000

Full time

5 days ago
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Job summary

The Garrett Companies in West Des Moines, IA, is seeking a dedicated Service Technician to join a high-performing maintenance team. You will perform prompt, quality upkeep, safety inspections, and timely repairs to exceed resident expectations.

Responsibilities include 24-hour service response, coordination with leasing, daily site inspections, and preventive maintenance across HVAC, plumbing, electrical, and structural systems. On-site role, local travel required.

Qualifications

  • High School diploma or GED required.
  • Minimum of one year working in multifamily maintenance required.
  • Must provide own tools.
  • Must have a valid driver’s license and transportation for local travel.
  • Pass background check and drug screening.

Responsibilities

  • Respond to service requests within 24 hours, prioritizing quality and resident satisfaction.
  • Communicate effectively with residents to ensure understanding and resolution.
  • Prepare units for move-in with leasing team per schedule and company standards.
  • Inspect grounds and common areas daily; address cleanliness and safety.
  • Assist in preventive maintenance across HVAC, plumbing, electrical, and structural systems.
  • Support audits and inspections for city, fire, and safety reviews.
  • Operate and maintain tools like power washers, blowers, scrubbers, and carpet cleaners.
  • Participate in after-hours emergency maintenance rotation and be on-call as needed.

Skills

Organizational skills
Communication skills
Team collaboration
Customer service oriented
Problem solving

Education

High School diploma or GED

Tools

Own tools
Valid driver's license

Job description

  • The Garrett Companies is seeking a dedicated and skilled Service Technician to contribute to a high-performing team by delivering prompt, high-quality maintenance services that exceed resident expectations. This position requires a commitment to maintaining property aesthetics, safety, and functionality through proactive inspections, preventative maintenance, and timely repairs.
Brief Description
  • The Garrett Companies is seeking a dedicated and skilled Service Technician to contribute to a high-performing team by delivering prompt, high-quality maintenance services that exceed resident expectations. This position requires a commitment to maintaining property aesthetics, safety, and functionality through proactive inspections, preventative maintenance, and timely repairs.
Location:

Lift at Jordan Creek - West Des Moines, Iowa

Specific Duties & Responsibilities
  • Respond promptly to all service requests and complete them within 24 hours, prioritizing quality and resident satisfaction.
  • Communicate effectively and professionally with residents to ensure clear understanding and resolution of concerns.
  • Partner with the leasing team to ensure all vacant units are ready for move-in per schedule and company standards.
  • Conduct daily inspections of community grounds and common areas, addressing cleanliness, lighting, painting, and minor repairs.
  • Assist in routine preventive maintenance across HVAC, plumbing, electrical, and structural systems.
  • Support the Service Manager with scheduled audits and inspections, ensuring readiness for city, fire, and safety reviews.
  • Safely operate and maintain tools and equipment including power washers, blowers, scrubbers, and carpet cleaners.
  • Demonstrate basic skills in carpentry, electrical, plumbing, and appliance repair.
  • Ensure compliance with OSHA regulations, safety standards, and environmental policies.
  • Maintain a clean, well-groomed, and professional appearance and wear the required uniform daily.
  • Exhibit a proactive and team-oriented approach while maintaining positive relationships with residents, vendors, and teammates.
  • Stay current through technical training and hands-on development opportunities.
  • Participate in after-hours emergency maintenance rotation and be available for on-call needs.
  • Perform snow removal, pool maintenance, and other landscaping or facilities-related tasks as needed.
  • Complete special projects or assignments as directed by the Community Manager or Service Manager.
  • Other duties as assigned.
Qualifications And Requirements
  • Exercises dynamic leadership potential while being in constant and never-ending improvement and development of yourself.
  • High School diploma or GED required.
  • Minimum of one (1) year working in multifamily maintenance experience required.
  • Strong organizational and communication skills with the ability to listen and understand intents and goals.
  • Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.
  • CPO certification preferred.
  • Must provide own tools.
  • Must have a valid driver’s license and transportation for local travel of business needs.
  • Must pass background check and drug screening.
Pre-Qualifications (these Are The Most Important Items)
  • Able to work in unison with a team.
  • Takes full responsibility for actions and works collaboratively to find solutions.
  • Coachable.
  • Positive Attitude.
  • Ability to listen and understand intents and goals.
  • Relentless problem-solving skills.
  • Ability to think 2+ steps ahead and anticipate what comes next.
  • We are all broom pushers. Must be willing to work and support at all levels.
  • We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
  • Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.
Physical Demands
  • Ability to climb up to four flights of stairs to access apartments.
  • Ability to walk several acres to inspect community.
  • Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis.
  • Possibly operating dangerous equipment.
  • Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather.
  • Ability to sit or stand for long periods at a time
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Initial Training and Orientation
  • The Garrett Companies three-day onboarding in Indianapolis
Ongoing Training
  • The Garrett Companies support membership to professional organizations and continuing education.
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