Maintenance Technician - Lift at Jordan Creek

The Garrett Companies; West Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Garrett Companies in West Des Moines, IA, is seeking a dedicated Service Technician to join a high-performing maintenance team. You will perform prompt, quality upkeep, safety inspections, and timely repairs to exceed resident expectations.

Responsibilities include 24-hour service response, coordination with leasing, daily site inspections, and preventive maintenance across HVAC, plumbing, electrical, and structural systems. On-site role, local travel required.

Qualifications

• High School diploma or GED required.
• Minimum of one year working in multifamily maintenance required.
• Must provide own tools.
• Must have a valid driver’s license and transportation for local travel.
• Pass background check and drug screening.

Responsibilities

• Respond to service requests within 24 hours, prioritizing quality and resident satisfaction.
• Communicate effectively with residents to ensure understanding and resolution.
• Prepare units for move-in with leasing team per schedule and company standards.
• Inspect grounds and common areas daily; address cleanliness and safety.
• Assist in preventive maintenance across HVAC, plumbing, electrical, and structural systems.
• Support audits and inspections for city, fire, and safety reviews.
• Operate and maintain tools like power washers, blowers, scrubbers, and carpet cleaners.
• Participate in after-hours emergency maintenance rotation and be on-call as needed.

Skills

Organizational skills

Communication skills

Team collaboration

Customer service oriented

Problem solving

Education

High School diploma or GED

Tools

Own tools

Valid driver's license

Job description

• The Garrett Companies is seeking a dedicated and skilled Service Technician to contribute to a high-performing team by delivering prompt, high-quality maintenance services that exceed resident expectations. This position requires a commitment to maintaining property aesthetics, safety, and functionality through proactive inspections, preventative maintenance, and timely repairs.

Brief Description

• The Garrett Companies is seeking a dedicated and skilled Service Technician to contribute to a high-performing team by delivering prompt, high-quality maintenance services that exceed resident expectations. This position requires a commitment to maintaining property aesthetics, safety, and functionality through proactive inspections, preventative maintenance, and timely repairs.

Location:

Lift at Jordan Creek - West Des Moines, Iowa

Specific Duties & Responsibilities

• Respond promptly to all service requests and complete them within 24 hours, prioritizing quality and resident satisfaction.
• Communicate effectively and professionally with residents to ensure clear understanding and resolution of concerns.
• Partner with the leasing team to ensure all vacant units are ready for move-in per schedule and company standards.
• Conduct daily inspections of community grounds and common areas, addressing cleanliness, lighting, painting, and minor repairs.
• Assist in routine preventive maintenance across HVAC, plumbing, electrical, and structural systems.
• Support the Service Manager with scheduled audits and inspections, ensuring readiness for city, fire, and safety reviews.
• Safely operate and maintain tools and equipment including power washers, blowers, scrubbers, and carpet cleaners.
• Demonstrate basic skills in carpentry, electrical, plumbing, and appliance repair.
• Ensure compliance with OSHA regulations, safety standards, and environmental policies.
• Maintain a clean, well-groomed, and professional appearance and wear the required uniform daily.
• Exhibit a proactive and team-oriented approach while maintaining positive relationships with residents, vendors, and teammates.
• Stay current through technical training and hands-on development opportunities.
• Participate in after-hours emergency maintenance rotation and be available for on-call needs.
• Perform snow removal, pool maintenance, and other landscaping or facilities-related tasks as needed.
• Complete special projects or assignments as directed by the Community Manager or Service Manager.
• Other duties as assigned.

Qualifications And Requirements

• Exercises dynamic leadership potential while being in constant and never-ending improvement and development of yourself.
• High School diploma or GED required.
• Minimum of one (1) year working in multifamily maintenance experience required.
• Strong organizational and communication skills with the ability to listen and understand intents and goals.
• Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.
• CPO certification preferred.
• Must provide own tools.
• Must have a valid driver’s license and transportation for local travel of business needs.
• Must pass background check and drug screening.

Pre-Qualifications (these Are The Most Important Items)

• Able to work in unison with a team.
• Takes full responsibility for actions and works collaboratively to find solutions.
• Coachable.
• Positive Attitude.
• Ability to listen and understand intents and goals.
• Relentless problem-solving skills.
• Ability to think 2+ steps ahead and anticipate what comes next.
• We are all broom pushers. Must be willing to work and support at all levels.
• We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
• Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to inspect community.
• Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis.
• Possibly operating dangerous equipment.
• Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather.
• Ability to sit or stand for long periods at a time
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Initial Training and Orientation

• The Garrett Companies three-day onboarding in Indianapolis

Ongoing Training

• The Garrett Companies support membership to professional organizations and continuing education.