Maintenance Technician I

Service Experts; Hurricane (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Experts in Hurricane, WV seeks an entry-level Maintenance Technician I to assist with routine HVAC service calls and preventative maintenance. You will work under general supervision, perform basic tune-ups, inspect equipment for potential problems, and help with parts logistics and paperwork.

Excellent teamwork and a customer‑focused approach are required. Ideal candidates have a High School Diploma or GED, EPA and safety certifications, and basic ability to read wiring diagrams.

Qualifications

• High school diploma or GED; additional training and 0–2+ years' HVAC experience preferred.
• EPA and safety certifications required.
• Ability to read wiring diagrams and troubleshoot electrical/refrigerant systems.
• Good communication, time management and organization are essential.

Responsibilities

• Perform routine maintenance calls under general supervision.
• Conduct routine tune-ups and maintenance on HVAC equipment and accessories.
• Inspect equipment and perform limited diagnostics to prevent breakdowns.
• Complete forms and paperwork neatly and promptly; assist with parts delivery and pickup.
• Maintain professional conduct and ensure customer satisfaction during service visits.
• Promote products and services to customers and relay sales leads to appropriate channels.

Skills

Communication skills

Time management

Customer service

Problem solving

Education

High school diploma or GED

EPA certification

Tools

Hand tools

HVAC diagnostic tools

Electrical testing tools

Job description

Welcome!The Maintenance Technician I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Technician Services family. Works under close supervision.

Key Responsibilities

• Works under general supervision to perform maintenance calls
• Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Using hand-held device records all required information on customer call.
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
• If necessary, collects payment from customers.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer.
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked
• Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills and Qualifications

• High school diploma or GED with additional training and 0-2+ years' experience in HVAC with technical training certification preferred
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver's license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

Minimum Experience and Education

• Minimum Experience: 0 - 2 years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]