Maintenance Technician

Natural Retreats US LLC; Whitefish (MT); On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Vacation days 15

Holidays 9

Sick days 7

NR vacation credit 1500

Parental leave

Medical plan

Dental plan

Vision plan

FSAs

401k with match

Disability insurance

Life insurance

Supplemental life

Job summary

Natural Retreats is seeking a Maintenance Technician to join our Whitefish, MT team. You will inspect, repair, and maintain homes in the portfolio to ensure exceptional guest experiences and smooth property operations.

You’ll diagnose problems, perform routine preventive maintenance, and interface with guests, homeowners, and vendors. Flexible hours include weekends/holidays; safety and background checks are part of the process.

Qualifications

• Valid driver’s license and clean driving record required.
• Experience in a similar maintenance role is essential.
• Basic knowledge across HVAC, electrical, plumbing, and appliance repair.

Responsibilities

• Troubleshoot and maintain core home systems (HVAC, electrical, plumbing, appliances).
• Perform general maintenance tasks including carpentry and painting as needed.
• Put safety first and maintain orderly work areas.
• Maintain detailed service records and communicate progress on work orders.

Skills

Valid driver's license

3+ years driving experience

Pre-employment testing

Background screening

Experience in a similar role

Audio/visual knowledge

Electrical knowledge

Plumbing knowledge

Mechanics knowledge

Technology proficiency

Lift up to 75 lbs

Organizational skills

Good judgement

Problem-solving

Multi-tasking

Customer focus

Attention to detail

Job description

Natural Retreats is looking for a Maintenance Technician to join our team in Whitefish, MT! The Maintenance Technician position is responsible for performing highly diversified duties to install, troubleshoot, repair, and maintain the homes within the Natural Retreats portfolio in order to ensure an exemplary guest experience. The primary function will be to carry out the servicing and maintenance of properties in the designated Whitefish, MT area, including monitoring of usage by guests and owners. This position will act as an interface on occasion between Natural Retreats, guests, homeowners, third-party vendors, etc. This position will be responsible for the upkeep of buildings, homes, and grounds in the Natural Retreats portfolio to ensure a high level of guest and homeowner satisfaction.

COMPENSATION

$23.00 / hr.

BENEFITS & PTO

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)

ESSENTIAL FUNCTIONS

• Perform diversified duties to troubleshoot and/or maintain core home systems (i.e. HVAC, audio/visual, pool / hot tub service, lock installation, septic systems, plumbing, electric, radiant heating systems, mechanics and/or appliances, etc.) in addition to the following:
  • Basic repairs to interiors and exteriors of homes (i.e. paint, repair dry wall, basic construction, etc.)
  • Move equipment, appliances, furniture, etc.
  • Remove items from home for disposal
  • Maintain lawn, walkways, driveways, etc.
  • Diagnose problems, replace, or repair parts, test, and make adjustments
  • Pick up trash
  • Perform regular preventative maintenance in homes
  • Perform a variety of plumbing, maintenance, and carpentry functions
• Provide emergency/unscheduled repairs to homes as well as regular preventive maintenance and scheduled maintenance repairs
• Perform general maintenance arrival audits prior to owner or guest arrivals and departure audits upon owner or guest departure
• Read and interpret equipment manuals and work orders to perform required maintenance and service
• Diagnose problems, replace, or repair parts, test and make adjustments
• Use a variety of hand and power tools, electric meters, and material handling equipment in performing duties
• Track and maintain assigned tool inventory
• Maintain detailed records of service performed in all units, according to the daily timesheet
• Record billable items and hours to be billed to guests and/or owners for work orders
• Communicate the completion and progress of assigned work orders
• Comply with safety regulations and maintain clean and orderly work areas to include work vehicle
• Participate in snow and ice removal as needed
• Provide coverage of the emergency on-call phone

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

EXPERIENCE & SKILLS

REQUIRED

• Valid driver's license, 3+ years of driving experience and good driving record
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Previous experience in a similar role
• Basic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair
• Proficiency in technology, such as cell phones and basic computer skills with the ability to learn new software
• Ability to lift 75 lbs. and be active up to 85% of the work day
• Basic organizational skills to effectively record and catalogue documents on work performed
• Ability to exercise good judgement
• Proactive and flexible in approach to job duties and problem-solving
• Available to manage multiple tasks/projects at once
• Strong customer focus
• Keen attention to detail

DESIRED

• HVAC Certification
• Experience in the hospitality industry

HOURS OF WORK

This is a full time position. Due to the nature of the job, the Maintenance Technician should be flexible with their hours. Weekends and holidays are required and will generally be busy and considered working days with guest arrivals and departures although these can be covered on request and approval. We encourage all of our team members to take two (2) days off per week where possible. Guests can arrive at unpredictable times, and the Maintenance Technician should be available in case of an emergency, which includes evening and on-call hours. Generally, this means working some inconsistent hours. Exact daily schedule may vary and differ from in season to off season. Vacation is generally taken out of peak season.

To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to [e-mail].

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.