Maintenance Technician

DoubleTree Suites by Hilton Charlotte SouthPark; United States; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid disability & life

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

HM Alpha Hotels & Resorts is seeking a Maintenance Technician at DoubleTree Suites by Hilton Charlotte SouthPark to upkeep hotel rooms, amenities, and public spaces. You’ll respond to routine maintenance requests, perform minor painting, plumbing, electrical work, and monitor HVAC and lighting to ensure peak operation and guest comfort.

Requirements include at least 1 year of hands-on maintenance experience in hotels or commercial properties, a high school diploma, and basic technical training.

Qualifications

• 1 year hands-on maintenance or repair experience in hotel or commercial setting.
• High school diploma or equivalent required; technical training is a plus.
• Basic familiarity with HVAC, electrical, plumbing is beneficial.

Responsibilities

• Maintain hotel facilities, pool, and surrounding areas with basic trades.
• Notify management regarding major repairs or lighting/heating needs.
• Respond to guest service requests and log rooms serviced.
• Program hotel phone equipment for daily operations.
• Observe equipment and utility meter readings daily.
• Coordinate with Front Desk and Chief Engineer.

Skills

Maintenance experience

Record keeping

Communication

Education

High School Diploma

Technical training in HVAC/electrical

Job description

Description

The Maintenance Technician will directly impact the guest experience by ensuring that all physical aspects of the hotel—rooms, amenities, and facilities—are operating at peak performance. From resolving in-room issues to keeping systems like HVAC and lighting running smoothly, your hands-on approach and attention to detail will help create a safe, comfortable, and well-maintained environment that enhances the overall guest stay and supports long-term operational efficiency.

Division DoubleTree Charlotte

Description

The Maintenance Technician will directly impact the guest experience by ensuring that all physical aspects of the hotel—rooms, amenities, and facilities—are operating at peak performance. From resolving in-room issues to keeping systems like HVAC and lighting running smoothly, your hands-on approach and attention to detail will help create a safe, comfortable, and well-maintained environment that enhances the overall guest stay and supports long-term operational efficiency.

How You’ll Shape The Experience & Future

• Maintain hotel, pool, and surrounding area, performing minor and routine painting, plumbing, electrical wiring, HVAC functions, and other related maintenance activities, using hand tools.
• Notify management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
• Respond to guest requests for service according to company policy. Keep records of rooms completed.
• Program phone equipment according to hotel needs.
• Observe equipment and utility meter readings on a daily basis.
• Stay accessible to Front Desk and Chief Engineer.
• Maintain files of Material Safety Data Sheets.
• Ensure par stocking of regularly used parts and supplies.
• Learn emergency procedures.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Timely resolution of guest service requests with a calm, professional demeanor that reflects HM Alpha values.
• Consistently monitors equipment, maintains records, and follows up on preventative maintenance tasks.
• Maintains open communication with the Front Desk and Chief Engineer, working collaboratively to address property needs.

Professional Experience

• Minimum of 1 year of hands-on maintenance or repair experience in a hotel, commercial building, or similar environment.

Experience With

• Routine upkeep of hotel facilities, pool areas, and public spaces.
• Monitoring daily equipment operations and utility meter readings.
• Programming and maintaining hotel systems.
• Managing small inventories of tools and maintenance parts.
• Documenting completed repairs and guest service tasks.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.
• Technical training or coursework in general maintenance, HVAC, electrical, plumbing, or related fields is a plus.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.