Maintenance Technician

Gulph Creek Hotels; Oak Bluffs (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

Gulph Creek Hotels is seeking a Maintenance Technician to oversee general maintenance of the property and provide after-hour support as needed. You will work to keep guest rooms, public areas and service areas in good condition while ensuring safety and reliability of building systems.

Responsibilities include performing preventive and corrective maintenance on HVAC, plumbing, electrical and other equipment, coordinating with outside contractors, and maintaining accurate work orders.

Qualifications

• High School diploma or equivalent is required.
• 2 years' experience in general building maintenance and/or construction, or an equivalent combination of education and experience.
• Advanced vocational training is a plus.

Responsibilities

• Maintain interior and exterior of buildings and equipment.
• Provide after-hours support for urgent requests.
• Respond promptly to guest and owner needs.
• Perform preventive maintenance as outlined in the program.
• Coordinate with outside contractors and ensure work meets standards.

Skills

Maintenance experience

On-call after hours

Good communication

Education

High School diploma or equivalent

Advanced vocational training

Tools

Refrigeration skills

Electrical skills

Plumbing skills

Boiler operation

Water treatment

Job description

Summary

The Maintenance Technician is responsible for the general maintenance of the property and provide after-hour support as needed.

Essential Duties And Responsibilities

Guest / Owner Service

• Maintains guest and owner service as an essential, driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guest and owner needs
• Committed to making every guest and owner satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Gulph Creek Hotel

Standards

• Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning ventilation, plumbing, and water treatment systems.
• Ensure that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests and owners.
• Clean and maintain swimming pool in a safe and sanitary manner
• Check and perform preventative maintenance on pumps, chlorinators, and filters for swimming pool
• Provide on-call support for urgent requests after hours, on weekends, holidays, etc.
• Perform preventive maintenance as outlined in the Preventative Maintenance Program.
• Follow procedures that ensure the security of inventory.
• Report emergencies or threats to the security of guests, employees or hotel assets.
• Report any hazardous situations, malfunctioning to external signs or unlit areas.
• Install, adjust, modify and repair building systems and assess the conditions of all effective operations.
• Test safety systems, e.g. emergency lighting and record keeping and assist with periodic inspection of all safety systems.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
• Assist the engineering staff in adhering to Loss Prevention guidelines.
• Perform inspections on a regular basis of working orders and checks, adjust repairs and monitor the building system.
• Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
• Approach all encounters with guests, owners, and employees in a friendly, service-oriented manner.
• Oversee projects undertaken by an outside contractor, and ensure that their work is to Island Inn and GCH standards.
• Manage the maintenance department and its employees, and ensure effective collaboration and communication on a daily basis with other departments.
• Update and maintain equipment and supply inventories on a regular basis.
• Update and maintain the electronic ticketing system that is used to track maintenance repairs on the property.
• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain organized and clean workspaces across the property.
• Other duties as required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent required.
• 2 years' experience in general building maintenance and/or construction, or an equivalent combination of education and experience.
• Advanced vocational training a plus.
• May be required to work nights, weekends, and/or holidays.
• Must have good communication and customer service skills.

Language And Mathematical Skills

• Ability to read and speak English/Spanish and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
• Demonstrated engineering skills

Reasoning Ability

Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS

• Refrigeration, electrical, plumbing skills, boiler operation and maintenance skills, water treatment and chiller operation knowledge.
• Must have a valid driver's license.

Tools & Equipment

Hand and power tools, electrical test equipment, refrigeration equipment, plumbing equipment, welding equipment, audio-visual equipment, pipe cutting equipment, telephone, office equipment, calculator, computer/computerized monitoring systems.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed for an extended period of time
• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
• Proper lifting techniques required
• Heavy work- Exerting up to 100 pounds of force occasionally, and/or 100-200 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Frequently handling objects and equipment to maintain the facility

The performance of this position may occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.