Maintenance Technician

Pivotal Housing Partners; Muncie (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an innovative team as a Maintenance Technician in a forward-thinking company that is revolutionizing the housing market. This role offers a unique opportunity to provide exceptional service to residents while managing various maintenance tasks. You will be responsible for ensuring a safe and comfortable living environment, responding to emergencies, and utilizing technology to streamline your work. With a commitment to excellence and a focus on professional development, this position not only allows you to grow your skills but also to make a positive impact in the community. If you are passionate about service and maintenance, this role is perfect for you.

Benefits

401(k) Retirement plan with Company match

FSA, Dental, Vision, Life, Accident coverage

Short- and Long-Term Disability

EAP for emotional wellbeing support

Company-paid holidays

Paid Time Off accrual

Professional development assistance

Tuition reimbursement

Qualifications

• 1+ years of experience in maintenance or related field.
• HVAC training preferred for effective service delivery.

Responsibilities

• Provide outstanding customer service to residents and complete work orders promptly.
• Perform general maintenance tasks including HVAC, plumbing, and electrical work.

Skills

HVAC knowledge

plumbing skills

electrical skills

carpentry skills

customer service

time management

Education

HVAC training and certification

1+ years of related experience

Tools

smartphone applications

Job description

Key things that you want to know about this role:
Job Level: 1+ years experience will set you up for success in this role
Job Location: This important role supports our Lofts at Roberts / City View Homes I & II located in Muncie, IN
Position Type: Full-time and the ability to be on call to support our residents for emergencies
Pay Range: $20.00 - $21.00 / HOUR -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members.

If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Maintenance Technician, you will provide high quality service to our residents, joining a team of outstanding team members with a commitment to excellence. You will hold yourself to a high set of standards, demonstrate a positive, service-minded demeanor, and successfully manage multiple shifting priorities. You will be responsible for the routine maintenance of the physical integrity of the community, including daily pickup of grounds, ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. You will be our go-to person to ensure our residents are taken care of in the event of an emergency.

We are embracing technology in how we serve our communities. Our HVAC Technicians receive work orders on our Maintenance Mobile app. You will be provided a stipend for your use of your personal smartphone to stay connected with us and process through your work orders.

Summary of responsibilities:

• Provide outstanding customer service to all current and future residents
• Complete resident work orders on a timely basis (24 to 48-hour expectation)
• Broad knowledge of general maintenance: HVAC, plumbing, electrical, and carpentry
• Assist with court-ordered “set-outs” when necessary
• Perform unit turnover between residents per company standards (3-5 days)
• Maintain grounds and curb appeal
• Able to prioritize and handle multiple tasks
• Be responsive to on-call emergencies

Successful candidates will have:

• 1+ years of related experience
• Reliable transportation and valid driver’s license
• HVAC training and certification preferred
• Commitment to regular attendance (may include weekend and OT hours)
• Ability to be “on-call” for emergencies
• Ability to receive, manage, and close work orders by using smartphone applications
• Eligibility for semi-annual merit increases: January and July
• 401(k) Retirement plan with Company match
• FSA, Dental, Vision, Life, Accident coverage as well as Short- and Long-Term Disability
• EAP for emotional wellbeing/mental health support for you and your dependents living at home or even children off at college
• Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Professional development assistance and tuition reimbursement

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.