Maintenance Technician

Propelled Brands Franchising, LLC; Fairfax (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical and dental plans

Paid time off

Parental leave

Job summary

Propelled Brands Franchising, LLC is seeking a Maintenance Technician to oversee day-to-day maintenance, preventive maintenance coordination, repairs, and overall condition for a portfolio of approximately 6-10 My Salon Suite locations. You will partner with District Managers, field management, vendors, contractors, and property management to keep locations safe and lease-ready.

The role requires proactive, customer-focused facilities support; you handle routine maintenance and coordinate

Qualifications

• Maintenance, preventive maintenance coordination and repairs across multiple locations.
• Coordinate with district managers, vendors and property management.
• After-hours emergency response may be required.

Responsibilities

• Manage Member Service/SuiteForce tickets from initial request through completion, including troubleshooting and repairs.
• Coordinate with vendors for work outside routine maintenance.
• Travel between assigned locations to perform maintenance activities and complete work within deadlines.

Skills

Hands-on maintenance

Customer service

Vendor coordination

Problem solving

Job description

Maintenance Technician

Propelled Brands Franchising, LLC Fairfax, Virginia, United States

About this position

About Propelled Brands Franchising, LLC

Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®.

About My Salon Suite

My Salon Suite® is a principal leader in the rapidly growing salons and beauty services sector and is on the way to becoming one of the nation’s largest salon suite franchisors. Founded in 2010, My Salon Suite now has 330 locations with over 10,000 members, has been featured in Entrepreneur magazine’s “Top New Franchise” list, and is widely recognized for its rapid expansion and momentous success. Using beauty franchise industry-leading knowledge, operational processes and support services, My Salon Suite helps franchise owners successfully build, open and manage upscale private salon suite facilities. Franchise owners then provide opportunities for beauty, health and wellness professionals ready to invest in themselves by running their own salon business.

What We Offer

At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values: Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive.

• Employer sponsored medical and dental plans
• Voluntary benefits such as vision, critical illness, accident, and pet insurance
• 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance
• Retirement Savings employer match up to 3% and 100% vested
• Generous paid time off policies
• Paid Parental Leave for mothers and fathers

About Propelled Brands Franchising, LLC

Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®.

About My Salon Suite

My Salon Suite® is a principal leader in the rapidly growing salons and beauty services sector and is on the way to becoming one of the nation’s largest salon suite franchisors. Founded in 2010, My Salon Suite now has 330 locations with over 10,000 members, has been featured in Entrepreneur magazine’s “Top New Franchise” list, and is widely recognized for its rapid expansion and momentous success. Using beauty franchise industry-leading knowledge, operational processes and support services, My Salon Suite helps franchise owners successfully build, open and manage upscale private salon suite facilities. Franchise owners then provide opportunities for beauty, health and wellness professionals ready to invest in themselves by running their own salon business.

What We Offer

At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values: Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive.

• Employer sponsored medical and dental plans
• Voluntary benefits such as vision, critical illness, accident, and pet insurance
• 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance
• Retirement Savings employer match up to 3% and 100% vested
• Generous paid time off policies
• Paid Parental Leave for mothers and fathers

About the opportunity

The Maintenance Technician is responsible for the day-to-day maintenance, preventive maintenance coordination, repairs, and overall condition of an assigned portfolio of approximately 6-10 My Salon Suite locations, with the number of assigned locations varying based on business needs. This role partners closely with District Managers (DMs), field management, vendors, contractors, and property management to keep locations safe, clean, functional, operational, and lease-ready.

The Maintenance Technician is a proactive, customer-focused, and cost-conscious facilities partner who manages facility issues from initial request through completion. The role is responsible for troubleshooting and resolving routine maintenance issues within the scope of the Team Member's training, authorization, and applicable licensing requirements, while appropriately coordinating licensed or qualified vendors for work outside that scope.

The role serves as a key field resource for assigned locations, providing hands‑on maintenance support while coordinating with the Facilities Project Manager on vendor relationships, larger repairs, projects, and facility priorities.

Because assigned locations provide 24/7 building access, this position may require after‑hours emergency response, including nights, weekends, and holidays.

The Ideal Candidate

You are a hands‑on facilities professional who takes ownership of building conditions, responds quickly to facility issues, and follows problems through to resolution. You are comfortable working independently across multiple locations while balancing routine maintenance, preventive maintenance, work orders, vendor coordination, facility priorities, and emergency response.

You have practical knowledge of general building maintenance, including plumbing fixtures, electrical systems, doors, locks, drywall, painting, cabinetry, HVAC‑related building components, and other common commercial building systems. You understand the difference between routine maintenance and work that requires a licensed, certified, or otherwise qualified professional, and you know when to safely troubleshoot, repair, elevate, or coordinate a vendor.

You are organized, resourceful, cost‑conscious, and customer‑focused. You communicate professionally with members, District Managers, field leadership, vendors, contractors, and property management, and take pride in keeping every location safe, functional, clean, and ready for business.

Facilities & Work Order Management

Manage Member Service/SuiteForce tickets from initial request through completion, including troubleshooting, routine repairs, vendor coordination, documentation, communication, and closeout. Partner with District Managers and field management on daily facility upkeep, priorities, Brand Standards, and location readiness. Maintain an organized maintenance schedule and complete work within established deadlines and approved budgets. Proactively identify recurring issues, safety concerns, facility trends, and preventive maintenance opportunities and communicate recommendations to the Facilities Project Manager and field leadership. Support new locations, make‑ready projects, cabinetry orders, and special facility projects as needed. Determine whether facility issues fall within routine maintenance responsibilities, landlord/property‑management responsibilities, or contracted services, and coordinate appropriately. Travel between assigned locations to complete maintenance activities, conduct facility assessments, meet vendors, and support location needs. Maintain accurate work‑order documentation, service records, photos, and other required facility documentation.

Maintenance & Preventive Maintenance

Perform routine building maintenance and minor repairs within the Team Member's training, authorization, and applicable licensing or certification