Maintenance Technician

KETTLER; Bethesda (MD); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) with company match

Job summary

KETTLER is seeking a Maintenance Technician to support residential properties with focus on HVAC, electrical, plumbing and appliance repairs. This hands-on role requires timely service, strong communication with residents, and the ability to troubleshoot and restore systems efficiently.

Under the Maintenance Manager, you will perform preventive maintenance, prepare market-ready vacant units, handle after-hours on-call duties, and participate in ongoing projects across the property portfolio.

Qualifications

• 1 year of apartment/hotel/facilities maintenance experience.
• HVAC, appliance, electrical, and plumbing repair knowledge.
• Valid driver's license and residence within 30 minutes of property.
• Excellent customer service and timely response to residents.
• On-call availability including nights and weekends on a rotate.
• Must have reliable transportation and a cell phone.
• Proficiency with basic computer use and communication skills.
• Able to walk grounds, climb stairs, lift 60 lbs., and work outdoors.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to maintenance requests within HVAC, electrical, plumbing, and appliance repair; escalate when needed.
• Participate in all maintenance projects.
• Prepare vacant units for market-ready status through turnover repairs.
• Perform preventive maintenance on all systems.
• Repair property grounds, apartments, and exteriors.
• Provide excellent customer service to residents, addressing questions and concerns.
• Other duties as assigned.

Skills

HVAC knowledge

Electrical repair

Plumbing repair

Customer service

On-call / after-hours

Communication skills

Physical ability

Driver's license

Education

EPA/CFC Type I & II Certification (preferred)

Job description

The Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation

$25.00 - $25.75/hr

Benefits Package

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications

• EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver's License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hours emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.