Maintenance Support - Embassy

Embassy Suites; Chattanooga (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Embassy Suites is seeking a skilled Hotel Maintenance professional to keep the property in excellent repair and safe for guests. You will handle work orders, perform carpentry, painting, plumbing, and electrical tasks, and ensure life-safety systems function properly.

The role requires an outgoing customer-service attitude, a valid driver’s license, and the ability to work weekends and holidays. You’ll contribute to a clean, well-maintained environment and support hotel operations for guest

Qualifications

• Must have valid driver’s license and dependable transportation.
• General knowledge in carpentry, drywalling, painting, plumbing, roofing, and landscaping.
• Outgoing personality with excellent customer service.
• Able to work a flexible schedule including weekends, evenings and holidays.
• Dependable, honest and able to work well with others.
• Able to troubleshoot and repair routine mechanical and plumbing malfunctions in hotel systems and equipment.
• Willing to respond to maintenance-related complaints.
• Must communicate in English; maintain professional appearance and teamwork.
• Able to recognize safety hazards and address them appropriately.

Responsibilities

• Complete all assigned work orders promptly.
• Adhere to brand maintenance and safety standards.
• Know and manage life safety systems including fire alarm procedures.
• Test and maintain water content of pools and whirlpools per regulations.
• Inspect and maintain exterior grounds, parking lot, and landscaping.
• Repair furniture and structures as needed (cabinetry, tables, chairs, windows, bed frames).
• Perform painting and finishing tasks on furniture and building.
• Check and repair electrical and plumbing systems as required.
• Maintain cleanliness and professional appearance; ensure guest safety and satisfaction.
• Report guest issues to Manager on Duty promptly.

Skills

Carpentry

Drywalling

Painting

Plumbing

Roofing

Landscaping

Customer service

English communication

Flexible scheduling

Team player

Job description

Job Summary

Keeps every aspect of the property in good repair and safe working order. Maintains a high-quality level of work. Responds to the guest’s needs in a timely, efficient, friendly, and professional manner.

Duties/Responsibilities

• Ensure all work orders assigned are completed in a timely manner.
• Adhere to all brand standards for maintenance and safety.
• Knowledge of all life safety systems including fire alarm and evacuation procedures.
• Tests and maintains water content of swimming pool and whirlpool in accordance with local and state requirements as directed.
• Inspects, maintains, and cleans outside grounds, including parking lot, curbs, and landscaping.
• Repair furniture and structures such as cabinets, tables, chairs, windows, bed frames, etc.
• Does painting, touch-up painting, and finishing of furniture and building.
• Checks electrical systems such as refrigerator controls, phone systems, televisions, lock systems, HVAC units and making repairs as necessary.
• Checks and makes quality repairs on general plumbing systems such as pipelines, toilets, tubs, sinks, whirlpools, pools and drains.
• Maintain a clean and attractive work area, uniform, and person.
• Maintain and test all life safety systems as directed.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must be CPR certified, MSDS trained, and completed brand specific training program.
• Must perform any other required duties as requested by the Chief Engineer, General Manager, and Manager on Duty to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Communicates with guests in a friendly and courteous manner.
• Does not make any purchases without purchase order approved by Chief Engineer and General Manager
• Immediately reports guest issues to Manager on Duty
• Always in proper uniform.
• Never eats, drinks, or smokes in guest view.

Required Skills/Abilities

• Have a valid driver’s license and dependable transportation available to pick up supplies.
• Must possess general knowledge in carpentry, dry walling, painting, plumbing, roofing, and landscaping.
• Must have an outgoing personality and deliver excellent customer service.
• Must be able to work a flexible schedule including weekends, evenings and Holidays.
• Must be dependable, honest and work well with others.
• Must be able to troubleshoot and repair routine mechanical and plumbing malfunctions in hotel systems and equipment.
• Must be willing and able to be responsive to complaints about maintenance.
• Must have the ability to communicate in English. Self-starting personality with an even disposition. –
• Always maintain a professional appearance and manner. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly

Physical Requirements

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Finger dexterity for operating machinery and hand tools, computer.
• Must speak in a clear, understandable voice and hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 100 pounds.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.