Maintenance Supervisor

Fortis Property Management; Wilmington (NC); On-site; USD 54,000 - 83,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA options

401(k) retirement plan

Paid Time Off

Company-paid Holidays

Professional development opportunities

Career advancement

Job summary

Fortis Property Management is seeking a Multi-Site Maintenance Supervisor to oversee two multifamily communities. You will lead maintenance staff, coordinate vendors, and ensure timely work orders and preventive maintenance to sustain high resident satisfaction.

The role requires strong HVAC, electrical, plumbing knowledge, and a valid driver’s license. A proactive manager will drive safety, compliance, and professional growth within the team.

Qualifications

• High School diploma or equivalent.
• Vocational/Technical school and/or college beneficial.
• CAMT preferred; valid driver’s license required.

Responsibilities

• Manage daily property operations for two locations.
• Lead maintenance staff and coordinate vendor services.
• Ensure timely work orders, preventive maintenance, and safety compliance.
• Deliver superior resident service and smooth turn‑overs.
• Participate in emergency on‑call rotation.
• Maintain maintenance shop and keep records.

Skills

HVAC knowledge

Electrical systems

Plumbing

Supervisory experience

Education

High School diploma

Vocational/Technical training

CAMT preferred

Valid Driver's License

Tools

Yardi

Microsoft Excel

Microsoft Word

Property management software

Job description

Description

Fortis Property Management

Job Title: Multi-Site Maintenance Supervisor

Weekly Hours: Full-Time (Hourly, Non-Exempt)

Property Location: Harper Landing/The Coastal

Property Type: Conventional Communities

Position Overview:

Seeking an experienced Multisite Maintenance Supervisor to oversee two multifamily property locations. In this role, you will manage daily property operations, lead maintenance personnel, and coordinate vendor services to ensure a well-kept, high-performing community. You will be directly accountable for resident retention and satisfaction by delivering prompt, quality service from smooth move-ins to ongoing repairs—while upholding the highest standards of customer care.

Why Join Fortis Property Management?

At Fortis, our success is built entirely on the talent and dedication of people like you. We pride ourselves on cultivating a team of thoughtful, innovative, and driven professionals. To reward your hard work, we offer a highly competitive commission and bonus structure. We are deeply committed to your professional growth, actively promoting from within because we believe the leaders of tomorrow are working with us today.

Job Description/Principal Duties and Responsibilities

Financial

• Achieve budgeted maintenance expenses
• Assist in the achievement of the annual budget plan
• Make recommendations to the Community manager regarding the purchasing of supplies and equipment

Facility Management

• Physical condition of the community, including the condition of vacation apartments
• Advise the Community Manager of maintenance problems and solutions
• Ensure all work orders are completed in a timely fashion
• Provide same day services on work orders
• Walk the community daily making note of needed repairs
• Knowledge of all utility cut offs
• Establish and maintain preventive maintenance program
• Carefully monitor turnover trends
• Daily communication with the Community Manager to discuss progress, follow-up, or complications regarding maintenance activities
• Strong communication skills both orally and written
• Participate in the development and implementation of an ongoing property maintenance and improvement plan
• Produce timely turns on vacant units
• Requires participation in a scheduled emergency on-call rotation
• Maintain maintenance shop
• Good decision-making ability
• Professional image
• Strong leadership skills
• Other duties as delegated

Resident Relations

• Provide superior customer service
• Follow up on work orders to ensure the highest quality of customer satisfaction
• Risk Management adherence to ensure resident, associate, and visitor safety as well as property safety

Employee Relations and Operations

• Maintain a professional image and attitude and expect the same from all maintenance associates
• Enforce and follow all company policies and procedures within the team.
• Delegate daily tasks and work assignments to maintenance staff.
• Assign after-hours maintenance coverage alongside property leadership.

Compliance & Risk Management

• Ensure compliance with Fair Housing, ADA, OSHA, EPA, local housing laws, and company policies
• Maintain accurate records, reports, and leasing documentation
• Conduct regular property inspections and ensure safety standards are met

Qualifications & Skills:

Education

• High School graduate or equivalent
• Vocational/Technical school and/or college
• Continuing Education
• CAMT preferred
• Valid Driver's License is required

Experience

• 2-3 years prior property maintenance experience required
• 1-year supervisory experience, minimum is preferred
• EPA Universal Certification required
• CPO Certification preferred
• Strong knowledge of building operations, HVAC systems, appliance repair, plumbing, electrical, mechanical systems, pool care, and warranty management
• Equipment/Irrigation and Electronic Access Gate repair as applicable to the community
• Must have own tools
• Valid driver's license required
• Computer skills to include Microsoft Office (Word, Excel) property management software (Yardi) preferred

Supervision Received:

The Maintenance Supervisor will report to the Community Manager and/or Assistant Manager.

Supervision Exercised:

The Maintenance Supervisor will oversee all on-site maintenance associates and all outside contractors employed by Fortis Property Management who work in the community in a maintenance-related capacity

Benefits (Full-Time Employees)

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.