Maintenance Service Technician

Home Depot; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Maintenance Service Technician to provide essential equipment repairs and preventive maintenance services. This role involves working with various commercial and industrial equipment in retail settings, ensuring optimal operation and safety. Candidates will engage in light repairs, preventive maintenance, and effective communication with customers and partners. If you have a knack for mechanical work and a passion for customer service, this position offers a dynamic work environment with opportunities for growth and development. Join a team that values your contributions and supports your career journey.

Qualifications

• Must be 18 years or older and legally permitted to work in the US.
• Excellent written and verbal communication skills required.

Responsibilities

• Conduct preventive maintenance and light repairs on equipment.
• Utilize company technology to document work performed.

Skills

Mechanical Aptitude

Communication Skills

Customer Service Skills

Problem-Solving Skills

Basic Electrical Experience

Education

High School Diploma or GED

Tools

Tablets

Smart Phones

Laptops

Microsoft Office Suite

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Candidates must reside within a 20-mile radius of Queens, NY.

Schedule: Monday - Thursday; 4-10 hour days.

Position Purpose:

The Maintenance Service Technician provides commercial and industrial equipment repairs and preventive maintenance services in Home Depot stores, big box retailers, and other facilities. Examples of equipment that they service may include, but is not limited to, paint shaker devices, blind cutting machines, mobility carts, power stocker lifts, dock plates, pipe threaders, ladders, wood saws, tile saws, wire and carpet carousels, compactors, bailers, densifier maintenance, pre-crusher and general light construction repairs such as carpentry, painting, electrical, plumbing, shopping and lumber carts, pipe threaders, carpet cutters, and power stock loaders.

This Technician generally conducts business in various locations within a reasonable radius of their home and drives a company-provided vehicle. In some markets, the role also includes general facilities maintenance and the removal of refrigerant for recycling.

The Maintenance Service Technician is also referred to as a Maintenance Service Professional (MSP).

Key Responsibilities:

• 30% - Administrative & Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts. Accurately maintain, report, and store parts inventory. Files expense reports. Complete and organize tech stock replenishment into company vehicle. Proactively communicate with business partners and leaders regarding customer needs, parts, and servicing of equipment to provide excellent customer service. Effectively communicate with customers regarding service requested and provided. Complete all required training.

• 10% - Compliance and Safety - Perform all work and assignments in accordance with proper safety practices. Adhere to all THD and Safety rules and regulations. Use sound judgment to address and eliminate safety-related issues. Comply with company safety, driving, and vehicle standards. Complete pre and post vehicle inspections.

• 60% - Preventive Maintenance & Light Repairs - Complete light industrial equipment repairs and preventive maintenance on equipment found in big box retailers. Respond to on-site preventative maintenance service calls. Conduct day-to-day maintenance and repairs independently while adhering to required safety standards. Conduct preventive maintenance, light repairs, light electrical, and general carpentry. Perform general preventive maintenance tasks including but not limited to inspections, greasing, operation checks, and replacement of minor parts. Troubleshoot and problem-solve minor equipment issues. Travel between store locations as needed. Some travel may require an overnight stay. Perform other responsibilities and duties as required.

Direct Manager/Direct Reports:

• This position reports to the Region Equipment Services Manager.

• This position has no direct reports.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

• Employee occasionally climbs equipment and works at heights up to 20 feet.

• Ability to lift or handle materials or equipment up to 80 lbs.

• Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils, and chemicals. Exposure to loud noises, tools, and equipment. Periods of prolonged standing or walking.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Minimum Qualifications:

• Must be 18 years of age or older.

• Must be legally permitted to work in the United States.

• Basic mechanical aptitude/ability.

• Excellent written and verbal communication skills.

• Excellent customer service skills.

• Medium proficiency required in the use of electronic technology - Tablets, Smart Phones, Laptops.

• Must have a valid driver’s license for the state in which you live and work. Good driving record - ability to pass the MVR review.

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite.

• Excellent written and verbal communication skills.

• 2 years relevant work experience such as but not limited to general building maintenance.

• Basic electrical experience.

• Ability to read and understand schematics and parts lists.

• EPA 608 Certified is a plus.

Minimum Education:

• Minimal or no educational requirement for this job.

Preferred Education:

• The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• 2

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• No previous leadership experience.

Certifications:

• None

Competencies:

• Action Oriented

• Decision Quality

• Manages Ambiguity

• Nimble Learning

• Collaborates

• Builds Networks

• Communicates Effectively

• Customer Focus

• Resourcefulness

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $24 - $26.