Maintenance Service Manager

ZipRecruiter; Glendale (AZ); On-site; USD 73,000 - 94,000; Full time

Job summary

A leading company in the construction and service maintenance industry is seeking a Service Manager to oversee service operations in Glendale, Arizona. This role involves managing technicians, ensuring quality service delivery, and maintaining customer relationships. The ideal candidate will possess strong technical knowledge and communication skills, and will be responsible for scheduling, estimating, and training staff. A competitive salary and comprehensive benefits package are offered.

Benefits

Medical, Dental, and Vision insurance

Life and AD&D insurance

401(k) retirement plan

Vacation and Sick Time

Holidays

Qualifications

• Strong technical knowledge in General Building, Plumbing, Electrical, and HVAC/Refrigeration trades.
• Ability to interpret architectural plans and specifications.
• Flexible schedule, including some nights and weekends as needed.

Responsibilities

• Manage Service Technicians, subcontractors, and vendors.
• Oversee all incoming repair requests and preventive maintenance jobs.
• Ensure timely proposal submissions to customers.

Skills

Strong technical knowledge

Communication skills

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

The Service Manager is responsible for delivering service and sales to their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs from customers. The Service Manager is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains relationships with customers and ensures the quality of work and adherence to customer-specific Key Performance Indicators (KPIs) are met.

KDC is a leader in the construction and service maintenance industry, with diverse individuals dedicated to our people, customers, projects, and community. We focus on building a culture that encourages our employees to grow personally and professionally.

Apply if you:

• Bring a cooperative spirit to your team and neighboring departments.
• Understand that your contributions aid in the overall company's success.
• Pursue continuous efforts to innovate beyond current business methods.
• Recognize that tenure with the organization is achievable as a committed team member.
• Bring your whole self to work, applying your knowledge, skills, and abilities at the highest level.

Our goal is to be the leader in construction and facilities services by exceeding customer expectations, starting with each employee. We support our core values through individual contributions. To help us accomplish this, we ask you to SMILE:

• Synergy: Bring a cooperative spirit to your team and neighboring departments.
• Marketing: Understand that your contributions support the company's overall success.
• Innovation: Continuously seek to improve beyond current business modes and methods.
• Longevity: Understand that a long tenure is achievable as a committed team member.
• Excellence: Bring your whole self to work, ensuring every task is performed at the highest level.

Essential Job Functions

1. Manage and oversee all incoming repair requests and preventive maintenance jobs assigned to customers.
2. Manage Service Technicians, subcontractors, and vendors.
3. Comply with customers’ priority matrix and service level requirements.
4. Manage designated budgets to meet financial expectations.
5. Ensure timely proposal submissions to customers.
6. Prepare estimates including time and materials for large scopes of work requiring return trips.
7. Evaluate Technician performance.
8. Ensure safety rules, regulations, and incident reporting are followed.
9. Perform other duties as assigned.

Education, Experience, and Skills

1. High school diploma or equivalent.
2. Strong technical knowledge in General Building, Plumbing, Electrical, and HVAC/Refrigeration trades.
3. Ability to interpret architectural plans and specifications.
4. Positive customer focus, considering the impact on our customers and theirs.
5. Ability to interact with a diverse customer base.
6. Consideration of cost/benefit analysis.
7. Strong communication skills, both written and verbal.
8. Attention to detail, creative problem-solving, and analytical skills.
9. Ability to handle change, delays, or unexpected events effectively.
10. Support organizational goals and values.
11. Seek ways to improve and promote quality.
12. Follow all company and customer policies and procedures.
13. Flexible schedule, including some nights and weekends as needed.
14. Possess necessary vehicle and tools.
15. Proficient with computers and Microsoft Office Suite.
16. Possess or obtain a valid state driver’s license and maintain a clean driving record.

KDC offers a competitive salary range of $73,000 to $94,000 per year based on experience, along with a comprehensive benefits package for full-time employees:

• Medical, Dental (HMO and PPO), and Vision insurance
• Life and AD&D insurance
• Flexible Spending Accounts for Medical and Dependent Care
• 401(k) retirement plan
• Vacation and Sick Time
• Holidays

Are you ready to invest in your future at KDC?

Company Description

Established in 2007, KDC Service & Maintenance is a growing division of Cirks Construction Inc. We provide facilities maintenance services to over 20 retail brands at more than 2,000 locations. We can manage any store portfolio, from a few to several hundred stores.