Maintenance Outsource Coordinator

J.B. Hunt Transport; Lowell (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Paid time off

Maternity leave

Parental leave

Paid holidays

Job summary

J.B. Hunt Transport in Lowell, Arkansas is looking for a Maintenance Outsource Coordinator to minimize downtime and improve asset utilization. This role involves managing breakdown calls, coordinating repairs, and ensuring compliance with vendors.

The ideal candidate should have a high school diploma, relevant experience, and be able to communicate effectively. A background in automotive services is preferred. This full-time position offers various benefits and may include bonuses based on performance.

Qualifications

• 1-2 years of related experience and/or training.
• Ability to effectively communicate through various mediums.
• Experience in assessing workloads and meeting deadlines.

Responsibilities

• Manage routed breakdown calls and plan repairs.
• Issue Purchase Orders and process vendor invoices.
• Coordinate with vendors to ensure compliance and timely repairs.
• Monitor open requests and coordinate with operations teams.

Skills

Effective communication

Work distribution adjustment

High accuracy processing

Education

High school diploma or GED

Job description

Job Title: Maintenance Outsource Coordinator

Department: Production & Skilled Trades

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary: Under general supervision, this position is responsible for minimizing downtime of J.B. Hunt equipment to improve utilization of assets and control maintenance costs. The role coordinates maintenance repairs with our internal maintenance shops and outside vendors, handles sensitive and urgent/priority calls, and must receive management approval for repair expenditures exceeding $1,200.00.

Key Responsibilities:

• Answer and manage routed breakdown calls, efficiently plan repairs, and provide timely updates to stakeholders.
• Issue Purchase Orders and process invoices for vendor payments.
• Maintain vendor profiles by obtaining updated information and submitting change requests to management.
• Ensure service compliance is met.
• Work with vendors to ensure warranties are honored and parts retained when necessary.
• Work with vendors to ensure services are completed in a timely manner and costs are controlled.
• Provide follow‑up to ensure problems are handled in a timely manner.
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $1,200.00.
• Submit required estimates to equipment central teams and follow up on pending approvals.
• Monitor open requests and coordinate with operations teams to reposition equipment for repair; reassign shops or vendors when necessary.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or GED equivalent with 1-2 years of related experience and/or training OR equivalent combination of education and experience, and/or military equivalent.
• Demonstration of the following skills and abilities through education, certifications, military, or other experiences.
• Ability to assess terminal workloads, adjust work distribution accordingly, and ensure deadlines are met.
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to process information with high levels of accuracy.

Preferred Qualifications:

• Automotive and/or diesel mechanic knowledge.
• Experience in Automotive Services.
• Ability to establish and maintain effective relationships with personnel, customers and vendors.
• Ability to exercise discretion.
• Ability to make time‑sensitive decisions.
• Ability to manage multiple priorities.
• Ability to work both independently and as part of a team.
• Able to read, interpret, and analyze data in reports.
• Experience in a call center environment.
• Experience in invoicing.
• Experience with collecting/documenting information.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Ability to meet or exceed customer needs and expectations to provide excellent service.

This position is not eligible for employment-based sponsorship.

Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits: The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Equal Employment Opportunity Statement: J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.