Maintenance Operations Specialist

WM; Virginia; On-site; USD 40,000 - 60,000; Full time

Job summary

WM is seeking a Maintenance Operations Specialist to support daily operations, ensuring effective communication with customers and managers. This role involves troubleshooting service issues, managing customer tickets, and maintaining operational data. Ideal candidates should possess a high school diploma and customer service experience, and will benefit from a competitive compensation package including various health and retirement benefits.

Benefits

Medical, Dental, Vision insurance

Life Insurance

Short Term Disability

Stock Purchase Plan

Company match on 401K

Paid Vacation and Holidays

Personal Days

Qualifications

• No prior work experience required.
• Basic computer and customer service skills preferred.

Responsibilities

• Assist in troubleshooting and resolving operational issues.
• Create and manage customer tickets daily.
• Complete various reports as directed by the department manager.

Skills

Customer service

Computer skills

Education

High school diploma or G.E.D.

Job description

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Job Description

Shift: M-F 7:30am-4pm

Preferred Experience: At least 3-5 yrs of Accounting knowledge, Excel, computer skills and customer service experience

I. Job Summary

Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.

II. Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes-out customer tickets on a daily basis.
• Maintains and distributes department related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.
  
  
  
  

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• Education/Experience
• Education: High school diploma or G.E.D. (accredited)
• Experience: No prior work experience required.
• Certificates, Licenses, Registrations or Other Requirements
• None required.
• Other Knowledge, Skills or Abilities Required
• None required.
• Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
• Required to exert physical effort in handling objects less than __ pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements occasionally;
  
  
  
  

Normal setting for this job is: office setting and/or landfill.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

About Us

ABOUT WM

WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

About The Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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