Maintenance & Operations Director – SFR Portfolio

My Community Homes; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

My Community Homes (MCH) seeks a Director of Maintenance to lead maintenance strategy and operations for our national single-family rental portfolio. You will build strong internal teams and coordinate external partners to deliver timely, high-quality service.

This role emphasizes cost control, process improvement, resident satisfaction, and compliance with lease documents and laws. The ideal candidate has 10+ years of experience in maintenance or construction, deep knowledge of home systems,

Qualifications

• 10+ years of progressive experience in maintenance operations, construction, or facilities.
• Extensive knowledge of residential home systems (plumbing, electrical, HVAC, appliances).
• Experience managing vendor relationships, onboarding new vendors, and negotiating pricing.
• Ability to review cost estimates and scopes of work and current labor rates.
• Excellent customer service, communication, negotiation, and relationship-building skills.
• Proven ability to lead remote teams and vendors.
• Proven ability to work independently with minimal supervision.

Responsibilities

• Lead, mentor, and develop a high-performing maintenance team and manage external partners.
• Oversee end-to-end maintenance processes ensuring timely, on-budget service.
• Track KPIs such as response times, resident satisfaction, and cost per work order.
• Approve and manage third-party vendors including onboarding and pricing.
• Develop and manage maintenance budgets and cost-saving initiatives.
• Ensure outstanding resident service and timely communication with residents and managers.
• Demonstrate knowledge of lease documents and compliance with laws and policies.
• Supervise, coach, and evaluate team members with clear goals and feedback.
• Analyze processes and implement scalable improvements for resident experience.
• Collaborate with Property Management, Renovations, Acquisitions, and Finance.
• Carry out other duties aligned with My Community Homes' Core Values.

Skills

Maintenance operations

Construction

Facilities

Vendor management

Cost estimation

Remote team leadership

Customer service

Negotiation

Education

Bachelor's degree in Construction Management, Engineering, or Business

Tools

Microsoft Office

Property maintenance software

Job description

My Community Homes (MCH) seeks a Director of Maintenance to lead maintenance strategy and operations for our national single-family rental portfolio. You will build strong internal teams and coordinate external partners to deliver timely, high-quality service.

This role emphasizes cost control, process improvement, resident satisfaction, and compliance with lease documents and laws. The ideal candidate has 10+ years of experience in maintenance or construction, deep knowledge of home systems,