Director of Maintenance

My Community Homes; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

My Community Homes (MCH) seeks a Director of Maintenance to lead maintenance strategy and operations for our national single-family rental portfolio. You will build strong internal teams and coordinate external partners to deliver timely, high-quality service.

This role emphasizes cost control, process improvement, resident satisfaction, and compliance with lease documents and laws. The ideal candidate has 10+ years of experience in maintenance or construction, deep knowledge of home systems,

Qualifications

• 10+ years of progressive experience in maintenance operations, construction, or facilities.
• Extensive knowledge of residential home systems (plumbing, electrical, HVAC, appliances).
• Experience managing vendor relationships, onboarding new vendors, and negotiating pricing.
• Ability to review cost estimates and scopes of work and current labor rates.
• Excellent customer service, communication, negotiation, and relationship-building skills.
• Proven ability to lead remote teams and vendors.
• Proven ability to work independently with minimal supervision.

Responsibilities

• Lead, mentor, and develop a high-performing maintenance team and manage external partners.
• Oversee end-to-end maintenance processes ensuring timely, on-budget service.
• Track KPIs such as response times, resident satisfaction, and cost per work order.
• Approve and manage third-party vendors including onboarding and pricing.
• Develop and manage maintenance budgets and cost-saving initiatives.
• Ensure outstanding resident service and timely communication with residents and managers.
• Demonstrate knowledge of lease documents and compliance with laws and policies.
• Supervise, coach, and evaluate team members with clear goals and feedback.
• Analyze processes and implement scalable improvements for resident experience.
• Collaborate with Property Management, Renovations, Acquisitions, and Finance.
• Carry out other duties aligned with My Community Homes' Core Values.

Skills

Maintenance operations

Construction

Facilities

Vendor management

Cost estimation

Remote team leadership

Customer service

Negotiation

Education

Bachelor's degree in Construction Management, Engineering, or Business

Tools

Microsoft Office

Property maintenance software

Job description

My Community Homes (MCH) provides quality, updated single-family homes for rent (SFR) around the country. Meeting the needs of today's renter, we offer single family homes that are well-maintained, close to job centers and near top-rated schools. We are located in Miami, Florida and our core business revolves around SFR acquisitions, renovations, and rentals in the most desirable locations across the United States. The Company started in 2021 and has already become a national success in the SFR space.

POSITION SUMMARY

The Director of Maintenance leads the overall maintenance strategy and operations for our single-family rental portfolio. You will build and develop high-performing internal teams and develop external maintenance partners while delivering exceptional resident experience. In this role, you will drive operational excellence by ensuring timely, quality service, controlling costs, and continuously improving processes across the maintenance lifecycle.

KEY RESPONSIBILITIES

• Lead and Develop Teams: Lead, mentor, and develop a high-performing maintenance team and manage external maintenance partners to ensure accountability, service quality, and alignment with company goals
• Drive Operational Excellence: Oversee the end-to-end maintenance process, ensuring service requests are completed accurately, on time, and within budget.
• Monitor Performance: Track and analyze key performance indicators including response times, resident satisfaction scores, first-time fix rates, and cost per work order. Use data to identify trends, root causes of issues, and opportunities for continuous improvement.
• Vendor Management: Approve and manage third-party vendors, including onboarding, performance management, pricing negotiations, scope of work, resident charge backs, and invoice approval.
• Cost Control: Develop and manage maintenance budgets, forecast expenses, and implement cost-saving initiatives while maintaining high service standards.
• Resident Satisfaction: Ensure outstanding customer service by resolving escalated issues and ensuring timely communication with residents, property managers, and vendors.
• Policy & Compliance: Demonstrate working knowledge of lease documents, resident rules and regulations, and ensure all maintenance activities comply with company policies and applicable laws.
• People Leadership: Supervise, coach, and evaluate team members. Set clear goals, provide regular feedback, and foster a culture of accountability, development, and continuous improvement.
• Process Improvement: Analyze current processes, identify inefficiencies, and implement scalable solutions that enhance the resident experience and support company growth.
• Cross-Functional Collaboration: Partner with Property Management, Renovations, Acquisitions, and Finance teams to align priorities, share insights, and support business objectives.
• Other Duties: Carry out other duties as assigned that are in the best interests of the company while being a champion for My Community Homes' Core Values.

QUALIFICATIONS & EXPERIENCE

REQUIRED

• At least 10 years of progressive experience in maintenance operations, construction, or facilities
• Extensive knowledge of residential home systems and maintenance, including plumbing, electrical, HVAC, flooring, appliances, landscaping, and irrigation systems
• Proven experience managing vendor relationships, onboarding new vendors, and negotiating pricing
• Strong ability to review and understand cost estimates, scopes of work, and current labor rates in various MSAs
• Excellent customer service, communication, negotiation, and relationship-building skills
• Proven ability to lead and manage remote teams and vendors
• Proven track record of working independently and with minimal supervision.

PREFERRED

• Bachelor's degree in Construction Management, Engineering, Business, or a related field
• Experience in the single-family rental (SFR) or real estate industry
• Experience managing large-scale renovation or capital improvement projects
• Available to work flexible hours, including some weekends and evenings
• Available to provide support for after-hours maintenance partners as needed
• Proficiency in Microsoft Office (Excel, Word, Outlook) and property maintenance or work order management software