Maintenance Operations Coordinator

The Rise Collective; United States; Remote; USD 6,900 - 8,300; Full time

Job summary

Home Team Luxury Rentals is seeking an Operations Coordinator to oversee daily tasks across our vacation rental portfolio. You will coordinate vendors and maintenance requests, ensuring timely responses and clear information for a positive guest experience.

The role focuses on supporting vendors, with responsibilities across Breezeway, Slack, Guesty, and Notion. Strong English communication and the ability to manage multiple pieces are essential.

Qualifications

• Experience with property management companies or vacation rentals.
• Experience coordinating with vendors in a property management context.
• Excellent English communication skills, both written and spoken.
• Ability to manage multiple moving parts and stay calm under pressure.

Responsibilities

• Respond to vendor messages and requests during all stages of work orders and maintenance tasks.
• Provide clear updates and information requests to vendors and the internal operations team via Breezeway and Slack.
• Address vendor questions promptly and professionally.
• Assist with documentation and information requests for maintenance work orders.
• Monitor time-sensitive vendor issues and escalate when needed.
• Coordinate internally via Slack to support vendor/work order resolution.
• Log vendor communications and outcomes in Guesty, Breezeway and Notion.
• Assist with reviewing vendor feedback and basic issue resolution.
• Perform other duties as assigned.

Skills

Vendor coordination

English communication

Multitasking

Calm under pressure

Confident

Tools

Breezeway

Slack

Guesty

Notion

Job description

Maintenance Operations Coordinator

Department: Operations

Employment Type: Full Time

Location: Philippines

Reporting To: Carmen Paredes - Communications Manager

Compensation: $5.00 - $6.00 / hour

Description

Title: Maintenance Operations Coordinator

Location: Remote

Department: Operations

Timezone: 9am-5pm EST

Company: Home Team Luxury Rentals

• https://hometeamluxuryrentals.com/

Support our maintenance team, vendors, and 3rd party contractors with clear and fast communication. Coordinating our vendors and maintenance tasks to make each request is attended to in a timely and accurate manner

Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average!

Home Team is looking for an Operations Coordinator to oversee the daily operations of part of Home Team’s portfolio. This individual will coordinate vendors and maintenance tasks/requests across our short-term rental portfolio. This role is focused exclusively on supporting vendors as they carry out their tasks & work orders across our property portfolio, ensuring timely responses, clear information, and a positive experience. The Communications Agent will handle multiple vendor conversations throughout the day and collaborate with internal teams as needed to resolve vendor issues.

Compensation:

• Base Salary
  • $5-$6/hr, tracked on hours, scheduled for 40hrs/week
• Timezone/Working Hrs
  • Timezone: EST
  • This is a full time, 8 hours / day position with breaks.
• Contract Structure
  • 1099 contractor

Key Responsibilities:

• Respond to vendor messages and requests before, during, and after the process of completing work orders and maintenance requests
• Provide clear updates, information requests, and questions to vendors, and internal operations team through Breezeway task management and slack channels
• Address vendor questions and concerns promptly and professionally.
• Assist with documentation process and information requests for maintenance work orders.
• Monitor and respond to time-sensitive vendor issues, escalating when appropriate.
• Coordinate internally via Slack to support vendor/work order issue resolution.
• Log vendor communications, issues, and outcomes in Guesty, Breezeway and Notion.
• Assist with reviewing vendor feedback and basic complaint resolution.
• Other duties as assigned.

Desired Experience & Competencies:

• Worked with AirBNB/VRBO or another property management company in the past
• Worked with Vacation Rentals in the past
• Strong experience coordinating with vendors in relation to property management
• Great quality communicator (English)
• Confident
• Ability to manage a lot of different moving pieces
• Ability to stay calm when a lot is going on

Growth Opportunity:

Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead.

Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company