Maintenance Manager

Lifestyle Communities; North Carolina; On-site; USD 52,000 - 72,000; Full time

Job summary

Lifestyles Property Management is seeking a Maintenance Manager to lead the facilities and maintenance operations at one of our residential communities. You will guide a team of direct reports to deliver reliable service and uphold safety standards across the property.

Responsibilities include overseeing technicians, coordinating preventative maintenance, managing vendor relations, and supporting resident events to maintain high customer satisfaction.

Qualifications

• High school degree or equivalent.
• HVAC Certification required, EPA 608, OSHA 10 certification.
• 2+ years of residential apartment or facilities management experience required.
• Experience managing a maintenance team within an urban multi-family property.
• Valid, unrestricted driver’s license and ability to operate company equipment.

Responsibilities

• Oversees maintenance technicians and groundskeepers, prioritizes work orders and inventory.
• Handles emergency service calls on a rotational basis and assists with snow removal.
• Develops team members in maintenance skill set (appliance repair, plumbing, HVAC, etc).
• Creates and executes preventative maintenance programming.
• Manages and builds vendor relationships at assigned asset and assists in capital projects.
• Supports hosting resident events and ensures customer satisfaction scores meet company standards.

Skills

Customer service

Time management

Attention to detail

Decision making

Problem solving

Education

High school degree or equivalent

Job description

Job Description:

• Title Maintenance Manager

• Company Lifestyle Property Management

• Department Maintenance

• Reports To Community Manager

• Wage Category Non-Exempt

Who We Are

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you’ll find your why and your place to belong.

Guided by our core values of performance, quality, communication, teamwork, and leadership, you’ll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?

The Team You Will Join

At the heart of LC is our vision to create community. Lifestyle Communities’ (LC) Home team does just that. You’ll join a dynamic team committed to activating the company’s purpose each day by building meaningful connections and putting our customers first. You’ll push past the status quo to provide an experience that’s unmistakably LC.

Who You Are

The Facilities & Maintenance team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you’ll manage the facilities and maintenance operations at one of our luxury apartment communities, while guiding a team of direct reports to impact.

The Difference You Will Make

• Oversees maintenance technician(s) and groundskeeper(s), manages prioritization of and execution of work order requests, and maintains inventory and supplies.
• Handles emergency service calls on a rotational basis and ensures community grounds are clean and free of debris and assists with seasonal work such as snow removal.
• Develops team members in maintenance skill set up to include appliance repair, unit make ready, plumbing, HVAC troubleshoot, etc.
• Creates and executes preventative maintenance programming.
• Manages and builds vendor relationships at assigned asset and assists in the management of capital projects.
• Supports hosting resident events and collaborates with the team to facilitate and organize events and ensures customer satisfaction scores are maintained at assigned asset to the company standard.

What You’ll Bring

• High school degree or equivalent.
• HVAC Certification required, EPA 608, OSHA 10 certification
• 2+ years of previous residential apartment or facilities management experience required and experience managing a maintenance team within an urban multi-family property required.
• Proven customer experience delivery necessary. Strong time management skills and attention to detail needed. Strong decision-making and problem-solving skills needed.
• Hold a valid, unrestricted driver’s license and ability to operate company equipment, including but not limited to golf carts and maintenance vehicles.
• Ability to operate tools and equipment in accordance to safety guidelines at all times is essential.

Direct Reports and Reporting Relationship

You will lead a team of Maintenance professionals, in addition to the ability to achieve results by working with others within the organization, regardless of the reporting relationship, is a critical success factor.

Physical Demands and Work Environment

The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform these functions in accordance with applicable law.

Physical Demands: While performing the duties of this job, the employee is required to have significant mobility (walking, climbing, stooping), manual dexterity (using tools, operating equipment, fine motor skills), and strength (lifting up to 50 lbs., sometimes more with assistance), often in varied environments with potential exposure to noise, chemicals, and temperature extremes, requiring stamina, good vision, and occasional long periods of standing or sitting, all while managing both office duties and project work.

Work Environment: While performing the duties of this job, the employee may be exposed to an office environment with their primary exposure being on project work/sites.

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Lifestyle Communities (LC) is an Equal Opportunity Employer.