Food Service Manager

ISS Facility Services - North America; Pflugerville (TX); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, life and disability

Comprehensive leave programme

Job summary

ISS Facility Services - North America seeks a Food Services Manager to ensure café operations align with client strategies, drive continuous improvement and maintain high food safety standards. You will lead a 20+ person team, manage budgets, and optimize menus and service delivery.

The role requires 3+ years in food service management, ServSafe certified or the ability to obtain certification, and strong vendor and client relationship skills. Travel to nearby sites may be required.

Qualifications

• Minimum 3 years food service management experience.
• Experience managing a team of 20+ employees.
• Proven leadership in hospitality operations.
• Passion for safety, quality and guest experience.
• Ability to work in fast-paced environments.

Responsibilities

• Lead weekly team meetings and coordinate with client staff.
• Develop menus and food programs aligned with caterer standards.
• Ensure compliance with health, safety and allergen controls.
• Coach staff and conduct performance reviews.
• Manage procurement, inventory and vendor relations.

Skills

Food service management

Team leadership

Budget management

Food safety

Allergen management

Vendor coordination

Communication

Education

Culinary/Hospitality degree preferred

ServSafe Certification

Tools

Google Docs

Microsoft Word

Excel

PowerPoint

Job description

Food Services Manager

This position is responsible for ensuring all food and catering‑related functions, initiatives and priorities support the customer’s overall business strategy and for the effective and efficient functioning of a café within the guidelines established by the client organization and the corporation. The Food Service Manager drives continuous improvement, optimises performance and contract obligations, deploys ISS Guckenheimer standard processes and concepts, and identifies and leverages innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria

• Be able to anticipate client needs, deliver on those needs and exceed expectations
• Identify opportunities and solve for deficiencies before they become long‑term issues
• Ability to adapt and pivot at a moment’s notice in a fast‑paced and demanding environment
• Be knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

• Develop, manage agendas and lead weekly team meetings using provided online tools
• Communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
• Support and help manage client and customer relationships

Ideal Candidate Experience

• Minimum 3 years Food Service Management experience; corporate dining is ideal
• Experience managing a team of management and staff of 20+ employees
• Proven track record of leadership: building, managing and leading a hospitality team
• Positive attitude and dependable under pressure—an excellent role model, motivator and leader
• Passion for hospitality, innovation and creative experiences
• Successful coaching and teaching skills with peers, individuals and teams
• Creating a culture of food and workplace safety
• Proven ability to maximise budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision‑making skills
• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
• Client interaction experience in informal settings and formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast‑paced and changing environment
• Manager ServSafe Certified or ability to be certified immediately after hire
• Graduate of an accredited Culinary Institution or Hospitality program preferred
• Managing within a union environment is preferred
• Extensive Food and Allergens experience a must

Key Accountabilities

• Travel to nearby sites may be required; a valid driver’s license and a satisfactory Motor Vehicle Record (MVR) may be required depending on duties and location.
• Must possess a valid driver’s license as this position may require travel to nearby sites.
• Provide high‑quality, cost‑effective food service that delivers on all core program expectations.
• Develop, in conjunction with Guckenheimer food standard programmes, attractive menus meeting the needs of the customers at that location.
• Interview and hire unit staff employees in accordance with corporate, client, Federal, State and local regulations.
• Participate and support corporate employee training and development programmes as instructed by the Area Manager and/or General Manager.
• Maintain accurate and timely accounting and financial records including forecasting, declining budgets and payroll.
• Maintain sanitary and safe operation in accordance with Federal, State and local health regulations; follow NSF and HACCP guidelines to prevent food‑borne illnesses, allergen contamination and core programme expectations.
• Execute effective communication channels with customers and client management to provide a system of feedback on the overall success of the operation; this feedback should lead to operational improvements that better meet the needs of both clients and customers.
• Achieve the highest standards in food, utilising recipes and programmes.
• Support the entire process in the planning of procurement, inventory control and supply‑chain activities, ensuring effective functioning of processes.
• Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service.
• Supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organisation.
• Schedule employees and conduct employee meetings.
• Coach employees and conduct performance appraisals.

Physical Demands & Work Environment

• Must be able to lift a minimum of 25 lbs.
• Come to work properly dressed according to the dress code.
• Employee must be able to work under pressure and meet time deadlines during peak periods.
• Expected to be on the floor during all service hours.
• During service walk through 6 stations to ensure that signage is correct.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Benefits

ISS offers full‑time employees a variety of benefits including medical, dental, life and disability insurance, and a comprehensive leave programme based on employment status. The yearly salary range for this position is $70,000–$73,000. Final compensation will be determined by experience and skills and may vary from the range listed above.

Equal Opportunity Statement

As a global organisation, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.