Maintenance Lead

Nightwing Technologies, LLC; Sterling (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Nightwing Technologies, LLC is seeking a Maintenance Lead in Sterling, VA to oversee maintenance across Tier 1-4 support for programs with 100+ FTEs. You will ensure rapid incident restoration, drive ITIL-based processes, and maintain system health in accredited environments supporting national security missions.

The role requires senior technical authority, strong SLA/OLA oversight, and coordination of break/fix activities in 24/7/365 operations.

Qualifications

• Senior-level authority for maintenance across multiple support tiers.
• Experience ensuring incident resolution and problem management in large environments.
• Strong understanding of ITIL-based maintenance processes.

Responsibilities

• Lead maintenance across Tier 1-4 support entities on the program portfolio.
• Oversee break/fix, preventive and corrective actions for cyber operations platforms.
• Monitor SLAs/OLAs and drive proactive maintenance to ensure high availability.
• Coordinate 24/7/365 maintenance activities for national security missions.
• Maintain documentation and ensure DoD IA and ATO compliance.

Skills

Maintenance Leadership

Incident Management

SLA/OLA Monitoring

DoD IA Compliance

Tools

ITIL

CMDB

Job description

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.

We are seeking an exceptional Maintenance Lead to provide oversight and coordination of maintenance activities across Tier 1-4 support entities. This role requires a proven senior-level technical authority for break/fix operations who ensures seamless incident resolution and problem management processes across the contract while managing complex, large-scale operations supporting critical national security missions.

Nightwing delivers end-to-end secure IT services leveraging deep experience in Offensive Cyber Operations (OCO), Defensive Cyber Operations (DCO), Cyber Vulnerability Assessments (CVAs), and systems integration. As Maintenance Lead, you will ensure operational continuity of mission-critical systems, drive excellence in service delivery, and maintain the health of platforms supporting defensive cyber operations and threat detection in dynamic environments.

You will be responsible for maintaining operational availability of systems operating within accredited environments, ensuring compliance with DoD Information Assurance (IA) requirements, and supporting maintenance activities for systems with Authority to Operate (ATO). This includes overseeing break/fix operations that meet NIST SP 800-171 standards, implementing ITIL-based maintenance processes, and maintaining system readiness throughout the lifecycle.

This is a high-visibility, operationally critical leadership position requiring an individual who can lead maintenance teams supporting programs with 100+ FTEs, navigate 24/7/365 operational environments in mission settings, and drive organizational success through operational excellence, proactive maintenance, and disciplined service management. You will be accountable for the operational health and availability of systems supporting critical Intelligence Community operations.

Key Responsibilities

Maintenance Operations Leadership & Service Delivery

• Serve as the senior technical authority for all maintenance activities across Tier 1-4 support entities on the program portfolio
• Oversee and coordinate break/fix operations, preventive maintenance, and corrective actions for cybersecurity operations, detection platforms, and automation systems
• Monitor and ensure Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are consistently met across all supported systems
• Manage incident escalation and resolution processes to ensure rapid restoration of service with minimal mission impact
• Coordinate maintenance activities across 24/7/365 operations supporting national security missions
• Drive proactive maintenance strategies that prevent system degradation and operational disruptions
• Establish and enforce maintenance standards, procedures, and best practices across all support tiers

Performance Monitoring & Metrics Management

• Track and report on maintenance metrics, KPIs, and SLA compliance including Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), and availability percentages
• Generate regular status reports on maintenance operations, system health, and performance trends
• Identify trends through root cause analysis and implement preventive measures to reduce recurring incidents
• Support problem management processes to address systemic issues and technical debt
• Maintain configuration management databases (CMDB) and asset inventories
• Provide executive-level reporting on maintenance performance and operational readiness
• Interface directly with customer, mission partners, and other Intelligence Community stakeholders on maintenance matters

Information Assurance & System Maintenance

• Maintain operational responsibility for systems requiring Authority to Operate (ATO) within DoD and Intelligence Community environments
• Ensure all maintenance activities comply with DoD Information Assurance requirements and operational security standards
• Support continuous monitoring requirements for accredited systems during maintenance windows
• Coordinate with IA/IT personnel to ensure maintenance activities do not compromise system accreditation postures
• Develop and maintain maintenance documentation supporting ATO and accreditation processes

Process Improvement & ITSM Implementation

• Develop and maintain maintenance Standard Operating Procedures (SOPs) aligned with ITIL or equivalent frameworks
• Develop and maintain MOA's between other ecosystem partners and customers
• Implement best practices for incident management, problem management, and cha